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Premium Research Aug 2025
... has emerged from a comprehensive multiyear transformation that merged NTT Ltd. and NTT DATA into a globally focused provider of transformational IT services and digital business solutions. CIOs must assess the impact of this change on their organizations. At a Glance Overview AI Position Noteworthy Events ...

Analyst(s):   Mike Dorosh
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Premium Research Sep 2025
... Gartner First Takes Fresh insights on emerging trends A U.S. government shutdown and suspension of federally funded nonessential services will impact talent priorities across industries. Private sector CHROs and federal CHCOs can leverage this research to understand the impact of the shutdown on their ...

Analyst(s):   Caroline Walsh   |   Peter Aykens   |   Trisha Rai
Premium Research Aug 2025
... Microsoft’s products and services continue to impact CIO strategies across the technology stack, driven primarily by AI. These extensive and diverse offerings are becoming increasingly intertwined. CIOs need to understand the key trends and take appropriate actions to maximize their investments. At a ...

Analyst(s):   Jason Wong   |   Thomas Murphy   |   Dan Wilson   |   Kyle Davis   |   Aadil Nanji   |   Robert Thanaraj   |   Adam Preset   |   Ed Anderson   |   Jim Hare   |   Craig Roth   |   Sandeep Unni   |   Nader Henein   |   Robert Anderson
Premium Research Sep 2025
... The race for AI leadership among technology and service providers is fueling innovation that could upend the global balance of power, create new industries and reshape daily life. To stay relevant — and avert competitive disruption — CIOs and AI leaders can’t afford to miss what’s next. Instead, they ...

Analyst(s):   Kevin Knox   |   Frank Ridder   |   Monica Basso   |   Bill Ray   |   Errol Rasit   |   Carl Manion
Research Oct 2020
... Consumption-based pricing for on-premises data center infrastructure is gaining traction, with growing interest in opex business models, such as cloud services. Gartner examines current offerings and the benefits and challenges in each program profiled. Overview Analysis Product or Portfolio Overview How ...

Analyst(s):   Daniel Bowers   |   Robert Preston   |   Kiyomi Yamada   |   Suzie Low   |   Adrian O'Connell   |   Andrew H Kim
Announcement July 09 2024
... to use AI for customer service. A Gartner survey of 5,728 customers conducted in December 2023 revealed that while customer service leaders are eager to adopt AI, customers remain concerned about its use within the customer service function. “Sixty percent of customer service and support leaders are ...
Announcement April 20 2021
... of noncompany channels by younger customers.” To do so, Gartner recommends that service and support leaders take the following actions: Audit the entire customer service journey by researching the most common service issues solved in popular search engines. Ensure company-owned webpages dominate ...
Blog Post June 22 2020
... business leaders. How do we do this? By giving collegiate students and recent graduates the opportunity to connect with top industry talent as they share their real-world experience.  Throughout the 2019-2020 academic year, Gartner’s University Recruiting team attended over 1,250 events at 190 universities ...
Blog Post September 14 2020
... average of 250 applicants, which means you need every edge you can get in order to stand out to a potential employer. Below, Gartner's Dan Clay is sharing the 3 common mistakes job seekers make on their resumes, which can often lead to fewer callbacks and a longer job search process. ...
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