... deliver financial benefits. Strategic Planning Assumptions Analysis Next Steps Gartner Recommended Reading Note 1: Descriptions of Business Process Services (BPS) and Business Process Outsourcing (BPO) Gartner Research ...
Analyst(s): Thomas Pocock | Alan Stanley | Rajib Gupta | Matt Baldino | Danny Kreidy
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... client? As generative AI adoption accelerates, heads of I&O face a pivotal question: Should we build our AI infrastructure on-premises or consume cloud services? This note explains the business drivers that guide this decision, aligning it with business strategy, operational agility, control, and long-term ...
... Access Research Already a Gartner client? AI and omnichannel trends are rapidly transforming workforce management. This insight guides service leaders on key market dynamics and essential WFM capabilities to consider when selecting solutions to meet evolving business needs. Overview Market Definition ...
Analyst(s): Kathy Ross | Rupinder Chandhok | Jim Robinson
... people and tools for effective SRE operationalization. This research helps I&O leaders enhance and advance SRE benefits by guiding investments in service-level objectives, incident response, monitoring, observability and performance engineering. Overview Strategic Planning Assumptions Introduction Description ...
Analyst(s): Daniel Betts | George Spafford | Manjunath Bhat | Chris Saunderson | Hassan Ennaciri
... 2.7% in 2025 and experience a modest five-year CAGR of 0.6%. Business uncertainty and changing communication behaviors will create scrutiny of UC service extension, while office realignment initiatives will boost group video collaboration solution adoption. Overview Table of Contents List of Tables ...
... Manufacturing currently faces labor shortages and difficulties attracting young, digitally dexterous workers to fill the gaps. Technology and service providers can use this research to team with educational institutions to boost manufacturing’s labor market and create lasting ties. Overview Introduction ...
... CEOs that win against larger competitors in the $552-billion generative AI solutions market will be those that invest in AI software customization services. Overview Strategic Planning Assumption Analysis Background and Context Gartner Recommended Reading Note 1: Disorderly Recession Note 2: GenAI Spend ...
... decision making as part of their application management strategy. Overview Introduction Analysis Gartner Recommended Reading Note 1: What Is a Content Services Application (CSA)? Gartner Research ...
Analyst(s): Tim Nelms | Marko Sillanpaa | Jed Cawthorne | Rachel O'Farrell