... IT outsourcing’s shift from labor-based to AI-led automation offers heads of IT procurement a brief, high-value window to optimize costs, service portfolios, and locations. Rapid action is required though; strategic advantages will fade as providers solidify their new AI-augmented business models. Insights ...
Analyst(s): Irada Veliyeva | Brett Sparks
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... Access Insights Already a Gartner client? Chief procurement officers often focus supplier development investments on fixing supplier performance when they should be building the capabilities needed to achieve business outcomes. These insights enable CPOs to align supplier development investments with ...
... cybersecurity evaluations focus primarily on SOC/MDR capabilities, organizational needs for strategic value now demand new approaches. Heads of IT procurement must evaluate providers’ abilities to deliver business-aligned outcomes, AI-driven operations, and continuous risk reduction. Insights at a Glance ...
Analyst(s): Vikas Bhardwaj | Joe Trejo | Esani Das
... Gartner client? Sustainability compliance failures stem from unclear operational ownership, not strategy gaps. Regulations require activities across procurement, manufacturing, and logistics. Organizations that rely solely on governance and reporting struggle with execution. CSCOs must embed compliance accountability ...
... SAP programs create commercial and operational exposure when consulting services are governed through effort and schedule rather than evidence. IT procurement leaders should use contractual quality gates, clear decision rights and outcome-linked fees to protect readiness and long-term value. Insights at ...
... licensing and pricing dependencies is making costs harder to forecast. To mitigate pricing risks and improve budget predictability, heads of IT procurement must establish governance over licensing metrics, AI consumption and pricing dependencies. Insights at a Glance Strategic Planning Assumption Impact ...
... Organizations that do not actively track changes face cost and compliance risk, which can create issues in both the short and long term. Heads of IT procurement can leverage this tool to identify significant updates, mitigate risks, and streamline renewal preparation. When to Use Directions for Use Contributors ...
Analyst(s): Samantha Ruiz | Edward Szarkowicz | Sara Gravesande | Michael Silver | Zach Nagle
... sector health insurance provider in Germany, set out to replace its legacy core system with a sector-specific standard solution and transform its procurement strategy. To achieve these goals, KKH partnered with Gartner for analyst advisory support, leveraging research and proven frameworks to guide a smooth ...
... Access Insights Already a Gartner client? Cosolutioning is an agile approach for selecting and procuring transformational solutions and services. Sourcing, procurement, and vendor management leaders can leverage this approach in a single-source engagement to renegotiate outsourcing contracts or escalate ...
Analyst(s): Andrea Lanzavecchia | Christopher Wiles