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Research May 2026
... client? Fragmented internal knowledge prevents organizations from making fast, high-quality sourcing decisions. This journey map helps sourcing, procurement, and vendor management leaders assess and evolve their knowledge-sharing practices to strengthen decision quality and reduce AI knowledge debt. ...

Analyst(s):   Biswajit Maity   |   DD Mishra   |   Ishan Anand
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Premium Research Jun 2026
... software development projects frequently face delays, unmanaged technical debt, and misaligned pricing models. To mitigate these risks, sourcing, procurement and vendor management leaders should use this checklist when contracting for agile delivery and AI software engineering proposals. When to Use Directions ...

Analyst(s):   Jaideep Thyagarajan   |   Luis Pinto   |   Nathan Davie   |   Ryan McKinney   |   Biswajit Maity   |   Shubham Rathore
Research Jun 2026
... changed IT vendor risk. IT delivery depends on globally sourced hardware, exposing availability, recovery, and pricing to disruption. IT sourcing, procurement, and vendor management leaders must redesign sourcing for dependency visibility and scenario-tested responses. Insights at a Glance Impact Actions ...

Analyst(s):   Charity Hooper   |   Dawn Singer   |   James Smith   |   Jaswant Kalay
Premium Research Jul 2026
... AI vendors continue to evolve pricing while resisting client negotiation. IT sourcing and procurement leaders must pivot from prioritizing discounts to mandating structural contract guardrails, including caps on input and output price ratios, outcome-based pricing, overage forgiveness, credit pooling ...

Analyst(s):   Melanie Alexander   |   Stephen White   |   Bill Ryan
Premium Research Jun 2026
... aggressively bundle and embed AI into SaaS, inflating prices and forcing buyers to pay premiums for features that often result in shelfware. IT procurement must stop treating embedded AI like routine SaaS renewals, unbundle features, unmask AI pricing, and control runaway AI costs. Insights at a Glance ...

Analyst(s):   Stephen White
Research Jun 2026
... AI is driving a paradigm shift in IT vendor management from static automation to dynamic, post-contract oversight. With agentic AI, IT sourcing, procurement and vendor management leaders can continuously monitor vendor performance, automate compliance, and proactively identify risks. Insights at a Glance ...

Analyst(s):   Joanne Spencer
Premium Research Aug 2026
... AI is reshaping outsourced services delivery, creating hidden risks that traditional oversight may not detect. Heads of IT procurement must understand AI’s role in delivery, analyze risks, and create new mitigations to maintain control and protect outcomes. Insights at a Glance The Risk of Hidden AI ...

Analyst(s):   Tom Sieber   |   Edward Weinstein   |   Jaswant Kalay
Research Jun 2026
... Access Insights Already a Gartner client? Technology is now embedded across most procurement decisions, often going unrecognized. This creates hidden risks that traditional category-based governance cannot address. CPOs must embed technology risk reviews into sourcing processes to ensure risks are identified ...

Analyst(s):   Jess Aggio   |   Dawn Singer   |   Ryan Polk
Premium Research Jun 2026
... around for more than 30 years, advances in AI are enabling not only automation of the traditional sourcing process but also negotiations. CPOs and procurement technology leaders can use this research to understand the difference between autonomous sourcing and automated negotiations and how to use both. ...

Analyst(s):   Magnus Bergfors
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