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Research Oct 2026
... proficiency in developing custom products by combining design, generative AI, APIs, preassembled assets, and specialized technical expertise. IT procurement leaders can use this research to evaluate and choose appropriate service providers. Overview Strategic Planning Assumptions What You Need to Know ...

Analyst(s):   Jaideep Thyagarajan   |   Nathan Davie   |   Ryan McKinney
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Research Oct 2026
... Access Insights Already a Gartner client? The costs and complexity of managing software, cloud and AI continue to escalate, spurring heads of IT procurement toward specialized SAM MS providers to deliver processes, optimization, governance and skills. Use this research to help identify the best-fit service ...

Analyst(s):   Rob Schafer   |   Yolanda Harris   |   Jaswant Kalay
Premium Research Mar 2026
... series of Microsoft sales and program changes signals a strategic shift to the less familiar Microsoft Customer Agreement Enterprise. IT sourcing, procurement and vendor management leaders can use this guide to identify, assess, and mitigate key differences to the Enterprise Agreement. Gartner Insights ...

Analyst(s):   Yoann Bianic   |   Sara Gravesande   |   Stephen White   |   Ben Jepson
Premium Research Apr 2026
... This guide empowers chief procurement officers to ask critical questions and facilitate impactful conversations amid continuous volatile changes. It enables CPOs to strengthen organizational resilience by surfacing undermanaged risks, optimizing risk processes, and pressure-testing operating models. ...

Analyst(s):   Andrea Greenwald   |   Cheryl Van Dyke
Premium Research Mar 2026
... monitoring for digital transformation and agentic automation initiatives. Enterprise application leaders should use this RFP toolkit to streamline procurement and ensure optimal platform alignment. When to Use Directions for Use Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Tushar Srivastava
Premium Research Apr 2026
... involve new services, consumption-based commercial models, rescoped roles and responsibilities of providers, and contracting nuances. IT sourcing, procurement and vendor management leaders can use this presentation to develop a sourcing strategy for SaaS AMS and structure optimal deals. Gartner Recommended ...

Analyst(s):   Danny Kreidy   |   Rajib Gupta   |   Arvind Rajagopal   |   Sundar Viswanathan   |   Purnendu Gupta   |   Alan Stanley   |   Neeraj Sharma
Premium Research Apr 2026
... Proper governance is critical to successful IT vendor risk management. Protecting what the organization values requires IT sourcing, procurement, and vendor management leaders to assign clear roles and responsibilities with a vendor risk management RACI. When to Use Directions for Use Gartner Recommended ...

Analyst(s):   Edward Weinstein
Premium Research Apr 2026
... Supplier Selection Justification Template strengthens internal controls and supplier risk analysis before proceeding in source selection. It enables procurement leaders to inform stakeholders with quantified risk costs, thresholds, and mitigations, surpassing standard exception forms. When to Use Directions ...

Analyst(s):   Cheryl Van Dyke   |   Alexis Boudreau
Premium Research Apr 2026
... Without contingency plans for critical vendors, organizations risk being unprepared if a vendor fails to deliver. IT sourcing, procurement, and vendor management leaders must proactively collaborate with stakeholders to maintain current contingency plans. When to Use Directions for Use Contributors ...

Analyst(s):   Bridget Lee   |   Dawn Singer
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