... by decentralized decisions about cloud, SaaS, and AI — decisions that no single function fully governs. This research equips CIOs and sourcing, procurement and vendor management leaders to steward technology economics, turning renewals into predictable value confirmations, not reactive cost events. ...
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... capabilities in solutions for over a decade, and the EU AI Act holds enterprises responsible when they deploy those systems. This research offers sourcing, procurement and vendor management leaders guidelines for engaging third parties and addressing AI risks. Insights at a Glance Impact Actions Cautions How to ...
... client? As dynamic sourcing expands, teams face hurdles like inconsistent supplier data, missed discussion points and slow documentation. Sourcing, procurement and vendor management leaders can overcome these challenges by weaving AI into sprints to speed up decisions and improve traceability, while reducing ...
... Access Insights Already a Gartner client? Sourcing, procurement and vendor management boost managed services by strengthening strategic relationships, enforcing governance, and using outcome- and experience‑based metrics. This research shows how these can drive business outcomes by shifting managed services ...
Analyst(s): Sundar Viswanathan | Shubham Rathore | Edward Weinstein
... management and their teams struggle to organize category plans due to the volume of data required to build them, resulting in ineffective plans and poor procurement outcomes. This research offers best practices and success measures to craft unified category strategy templates. Insights at a Glance Impact Brief ...
... Access Insights Already a Gartner client? SLAs miss what users truly experience. This note shows sourcing, procurement, and vendor management leaders how outcome‑based XLAs capture real value, elevate productivity, and align application managed services with measurable business impact by focusing on ...
... maintenance to the right to use. This change has shifted IT renewals from only having commercial impact to being an operational imperative. IT sourcing, procurement, and vendor management leaders must manage this risk to prevent business disruption. Insights at a Glance Impact Brief Actions Cautions How to Execute ...
Analyst(s): Dawn Singer | Luke Ellery | Joanne Spencer
... Already a Gartner client? The number and variety of commercial AI and GenAI offerings continues to grow dramatically. This guidance helps IT sourcing, procurement and vendor management leaders quickly understand how pricing for AI differs from traditional software licenses or SaaS and how to limit unbudgeted ...
... Access Insights Already a Gartner client? Sourcing, procurement and vendor management leaders need a structured way to convert AI market signals into sourcing, contracting and risk actions. This note provides the fusion-team model, playbooks, workflows and KPIs required to operationalize continuous intelligence ...
Analyst(s): Bill Ryan | Dawn Singer | Melanie Alexander | Luis Pinto