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... optimize technology investments, thereby driving significant business outcomes. Mission Critical Priority Amidst rapid technological change, optimizing procurement costs to maintain a competitive edge was a priority. By focusing on cost optimization, the client aimed to enhance their financial performance and ...
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Research Aug 2025
... Integration-platform-as-a-service proposals are difficult to compare due to a variety of pricing metrics and a series of hidden costs. Sourcing, procurement and vendor management leaders should compare iPaaS proposals with a scenario-based assessment and negotiate key terms to mitigate unbudgeted costs ...

Analyst(s):   Andrew Comes   |   Matthew Higgins   |   Melanie Alexander
Research Sep 2025
... Negotiating Microsoft Dynamics 365 contracts demands thorough preparation due to the complex licensing and contracting structures involved. IT sourcing, procurement and vendor management leaders can leverage this research for tactics and insights to achieve optimal deals and renewals. Overview Strategic Planning ...

Analyst(s):   Ben Jepson   |   Aadil Nanji   |   Dolores Ianni   |   Sara Gravesande   |   Jo Liversidge
Research Jun 2025
... capabilities in SaaS. But vendors can unilaterally change credit consumption rates, leading to increased midcontract costs at a time when IT sourcing, procurement and vendor management leaders are facing pressure to optimize costs. This research outlines how to reduce cost risk in these contracts. Overview ...

Analyst(s):   Hannah Decker   |   Rebecca Martin   |   Jo Liversidge
Research Jun 2025
... represent a major share of an organization’s software and SaaS infrastructure, and Unified Enterprise is often the default support offering. Sourcing, procurement and vendor management leaders can use this guide to evaluate alternative support solutions to optimize value. Overview Strategic Planning Assumption ...

Analyst(s):   Sara Gravesande   |   Domenico Scriva   |   Adam DeJoy   |   Aadil Nanji   |   Samantha Ruiz   |   James Chang   |   Michael Silver   |   Yoann Bianic
Research Nov 2025
... strategic partnership requires a win-win approach, and achieving this with a megavendor can be uniquely challenging. This research offers IT sourcing, procurement and vendor management leaders critical insights and best practices for maximizing the value of IT services megavendor relationships. Overview Introduction ...

Analyst(s):   Sundar Viswanathan   |   Danny Kreidy
Research May 2025
... NetSuite does not publish pricing, contract terms are complex, and forced upgrades to higher product editions and service tiers are common. Sourcing, procurement and vendor management leaders need this research to understand the risks and cost implications of licensing NetSuite. Overview Strategic Planning ...

Analyst(s):   Allison Adams   |   Wendy Morin
... Finance practice focusing on finance process excellence & automation and technology-driven process improvement, particularly in the invoice to cash and procure to pay space. She leads Gartner's market research for invoice to cash / accounts receivable applications. Tamara brings extensive knowledge of end- ...
Research Aug 2025
... ServiceNow’s recent changes to its packaging and contract terms will result in higher costs for customers who don’t plan ahead and take action. Sourcing, procurement and vendor management leaders renewing ServiceNow contracts can leverage this research to manage these changes and control costs. Overview Strategic ...

Analyst(s):   Lance Pate   |   Christopher Dixon   |   Jan Cook
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