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Research Apr 2025
... Access Research Already a Gartner client? Profiling users of Microsoft 365 is essential to avoid overlicensing and curb overspending. Sourcing, procurement and vendor management leaders can use this research to increase negotiation leverage and optimize costs by utilizing user profiles and aligning users ...

Analyst(s):   Adam DeJoy   |   Ben Jepson   |   Zach Nagle
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Research Jan 2025
... elements such as incentives and penalties in managed services outsourcing deals can help align provider behavior to your business objectives. Sourcing, procurement and vendor management leaders can use this research to structure deals that drive quality of services and deliverables. Overview Introduction Analysis ...

Analyst(s):   Lance Pate   |   Randy Blondeau   |   Biswajit Maity   |   William Maurer   |   Tom Sieber   |   Brett Sparks   |   Jess Aggio
Research Nov 2020
... external stakeholders in support of many use cases, including pandemics. Security and risk management leaders can use this research during the EMNS procurement process. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Vendor Profiles Market Recommendations ...

Analyst(s):   David Gregory   |   Brent Predovich   |   Mike Gotta   |   Roberta Witty
Research Sep 2021
... Gartner client? The SIAM role is critical for managing integrated end-to-end value and delivery of traditional and cloud service providers. Sourcing, procurement and vendor management leaders can use this guide to identify SIAM service providers that align with their multisourcing strategy. Overview Market ...

Analyst(s):   Jim Longwood   |   DD Mishra   |   Andrew Miljanovski   |   Biswajit Maity
Research Jan 2021
... Oracle solutions, products and software on Oracle Cloud Infrastructure requires specialist strategy, planning, migration and management. Sourcing, procurement and vendor management leaders can use this guide for a nonexhaustive list of service providers with such expertise. Overview Strategic Planning Assumption ...

Analyst(s):   Tobi Bet
Research Feb 2022
... Gartner client? Gartner measured over 470 customer references in 2020 and 2021 for data center, cloud, workplace and IoT managed services. Sourcing, procurement and vendor management leaders can use providers’ CSAT best-in-class metrics as key performance indicators in sourcing for Infrastructure Managed ...

Analyst(s):   Katja Ruud   |   Biswajit Maity   |   Claudio Da Rold
Research Feb 2022
... Access Insights Already a Gartner client? Leading managed services providers deliver top hybrid infrastructure performances. Sourcing, procurement and vendor management leaders should compare their current performances against top-performing outsourcers to identify and target cost and service improvements ...

Analyst(s):   Claudio Da Rold   |   Mark Ray   |   Alexandra Chavez
Research May 2022
... Access Insights Already a Gartner client? Implementation of a new ServiceNow solution requires significant change and expertise. Sourcing, procurement and vendor management leaders should use this guide to build a solution management strategy and to select ServiceNow service providers that can help implement ...

Analyst(s):   Stephanie Stoudt-Hansen   |   Biswajit Maity   |   Andrew Miljanovski   |   Mark Ray
Research Jun 2021
... print services market is evolving as print technology shifts to cloud, digital workflows and remote solutions. This Market Guide provides sourcing, procurement and vendor management leaders with key factors introduced by these trends to exploit managed print services ROI. Overview Market Definition Market ...

Analyst(s):   Ivo Tsvyatkov
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