... Procurement is more trusted than ever, but fewer procurement teams are seen as thought leaders. Based on the 2026 Gartner CPO Survey, this report shows why CPOs must lead as business leaders first and procurement leaders second, and how career paths, business integration and talent confidence affect ...
Analyst(s): Fareen Mehrzai | Magnus Bergfors | Miguel Cossio
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... As AI reshapes procurement, CPOs face new complexities in talent and role design. Success depends on reimagining job structures, evolving skill sets, and cultivating an environment ready for AI-driven change. Insights at a Glance Issue Context Impact Brief Implications Gartner Recommended Reading Gartner ...
Analyst(s): Fareen Mehrzai | Magnus Bergfors | Mel Mohamednur
... Access Insights Already a Gartner client? As AI commercial models evolve, heads of IT procurement risk winning today’s AI negotiations while weakening tomorrow’s leverage. Learn how to anticipate cost changes, negotiate adaptable contracts, and maintain control over costs, data and vendor relationships ...
Analyst(s): Stephanie Stoudt-Hansen | Yanni Karalis
... Supplier performance management identifies gaps, but it does not build the capabilities suppliers need to support future business priorities. Procurement leaders can use this research to intentionally develop suppliers and create greater value from their existing supply base. Insights at a Glance Issue ...
... Access Insights Already a Gartner client? Procurement creates financial value only when savings reach the P&L. CPOs need to measure speed-to-financial-impact as a primary performance metric because delayed value erodes enterprise impact, regardless of savings generated. Insights at a Glance Impact Actions ...
... Access Insights Already a Gartner client? Heads of IT procurement are often seen as cost-focused and misaligned with business priorities, limiting their influence on business outcomes. This research outlines a governance framework to realign the mandate, processes and decision rights to increase business ...
Analyst(s): Dawn Singer | Wendy Morin | Luke Ellery | Charity Hooper
... Access Insights Already a Gartner client? CPOs must improve category strategy maturity across people, process and technology to elevate procurement from an operational business partner to a strategic thought leader. Enhance skills, simplify processes and leverage technology to better align category strategies ...
... Access Insights Already a Gartner client? Business partnering is not just a soft skill. It is the mechanism through which procurement converts expertise into enterprise influence. CPOs need to outline clear business partnering types to show skill expectations, deliver role-specific learning pathways, ...
Analyst(s): Andrea Greenwald | Thomas Pocock | Fareen Mehrzai
... Access Insights Already a Gartner client? Not involving heads of IT procurement early in M&A raises audit risks, transitional costs, and continuity issues. This research shows how IT procurement expertise drives success by capturing financial synergies, managing risks, executing effective sourcing strategies ...