... sources of value. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Chief Procurement Officer Gartner Insights Abstract ...
Analyst(s): Miguel Cossio | Susan Boylan
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... In IT procurement and software asset management teams, the right talent is essential to achieving operational and strategic objectives. IT leaders should use this toolkit to create a formal process for evaluating and developing critical and emerging skills. When to Use Gartner Recommended Reading Gartner ...
Analyst(s): Jaswant Kalay | Dawn Singer | James Smith | Joanne Spencer
... challenging traditional risk models for embedded AI, establishing statutory baselines that signal a shift in accountability toward technology vendors. IT procurement leaders must urgently realign software and cloud contracts to enforce new vendor obligations. Insights at a Glance Issue Impact Implications Gartner ...
... Access Insights Already a Gartner client? A process-first technology roadmap helps the workforce understand how AI will reshape procurement work. By linking processes, technology, and future activities, CPOs can reduce uncertainty, increase engagement, and clarify how workforce contributions will evolve ...
Analyst(s): Thomas Pocock | Fareen Mehrzai | Erin McFarlane | Andrea Greenwald
... CPOs are piloting AI across all the major procurement processes but are struggling to turn it into value. Based on the 2026 Gartner CPO Survey, this report shows what CPOs who are getting the most value from AI do differently. Key Findings Introduction Analysis Conclusion Methodology Gartner Recommended ...
Analyst(s): Miguel Cossio | Magnus Bergfors | Fareen Mehrzai
... Where should procurement planning for direct spend reside — within ERP, a supply chain planning solution, or a combination? Discover key considerations and practical insights to help your organization make the right technology choice, achieving greater agility and value across the supply chain. Insights ...
... Enterprise AI adoption demands greater accuracy and transparency; unreliable outputs weaken ROI. To mitigate these commercial risks, heads of IT procurement must abandon passive, point-in-time software evaluations and instead mandate effective, ongoing contractual assurance over AI performance. Insights ...
... Access Insights Already a Gartner client? Procurement leaders face pressure to scale AI beyond basic automation. Organizations that automate existing workflows often embed legacy constraints into AI initiatives, limiting adoption and business value. Unlocking agentic AI requires redesigning decision ...
... United States. As more than half of U.S. states now tax software or SaaS, organizations should treat it as a permanent operating-cost trend requiring procurement-led cost mitigation and governance maturity. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...