... Unregulated SaaS and AI pilots strip IT procurement of leverage, creating vendor lock-in before key terms are agreed. IT procurement leaders must govern the process prior to vendor engagement through a purpose-built center of excellence to align all key stakeholders. Insights at a Glance Strategic Planning ...
Analyst(s): Matthew Higgins | Quintin Casper | Rebecca Martin
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... Procurement’s data and analytics initiatives have largely underdelivered. This presentation shows how CPOs and procurement technology leaders can build a robust analytics capability and enhance data quality by embedding analytics into procurement’s workflows using Gartner’s new reward analysis framework ...
... as a result of the U.S. midterm elections to shape technology spending, even as technology and procurement priorities remain operationally stable. Providers should anticipate greater demand for procurement transparency and closer scrutiny of AI policy. Overview Analysis Gartner Recommended Reading Evolving ...
Analyst(s): George Sellner | Rishi Sood | Daniel Snyder
... Agentic services are challenging the labor-based foundations of services outsourcing. This research helps heads of IT procurement prepare for a future where capabilities replace services, outcomes replace effort, and autonomic integrity becomes a core governance discipline in outsourcing. Insights at ...
Analyst(s): Katarzyna Fonteyn | Danny Kreidy | Sundar Viswanathan
... Access Insights Already a Gartner client? As AI transforms procurement, the supplier manager role must evolve. This guide helps CPOs redesign this role, harnessing the combined strengths of humans and AI for future-ready procurement teams. Insights at a Glance Close the Role Redesign Gap for Supplier ...
Analyst(s): Edward Weinstein | Miguel Cossio | Fareen Mehrzai
... Access Insights Already a Gartner client? IT procurement must evolve from overseeing costs and SLAs to driving business outcomes, with providers measured on transformation, AI value, resilience, and adoption. Heads of IT procurement should update contracts, replace activity-based KPIs, and tie incentives ...
... Procurement leaders shifting from unvetted AI pitches to bounded physical AI deployments cannot expect ROI strictly from headcount reduction, but rather from operational resilience and productivity. Success will also demand top-down governance to prevent vendor lock-in and mitigate new risks. Insights ...
... AI is rapidly automating procurement’s foundational, early level roles, that are critical for developing skills essential to progress into senior procurement roles and overall enterprise success. Chief procurement officers should use this research to redesign early career development to enable future-ready ...
... As AI accelerates in Oracle OCI through use cases such as generative AI copilots or AI agents, IT procurement leaders face consumption volatility, AI cost overruns, and underused commitments. IT procurement leaders should mitigate risk by negotiating multiyear price protections, spend flexibility, and ...