... costs are higher than standard SaaS, leading vendors to use opaque, usage-based pricing models that shift financial risk to customers. Heads of IT procurement can use this research to anticipate these hidden costs and model risks, to prevent a costly budget shock. Insights at a Glance Issue Impact More ...
Analyst(s): Stewart Buchanan | Bill Ryan | Jo Ann Rosenberger | Ben Jepson
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... Agentic services can upend traditional SaaS subscriptions. This analysis helps heads of IT procurement use performance-based commercial models and new architectures to rationalize app estates and protect proprietary automated workflows. Insights at a Glance Strategic Planning Assumption When the Tool ...
... companion to the best-practice research titled “10 Essential Criteria to Evaluate AI Platforms of IT Service Providers,” this toolkit helps heads of IT procurement move beyond feature comparisons and systematically assess the strategic, technical, operational, and commercial implications of adopting a provider ...
Analyst(s): Luis Pinto | Sundar Viswanathan | Gunjan Gupta
... urgency of automated expense management for real-time control, policy adherence and efficient cost tracking. This note guides heads of IT sourcing, procurement and vendor management to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned ...
... deterministic flows, making traditional pass/fail QA insufficient. This research delivers an RFP scorecard and negotiation playbook for heads of IT procurement to source and contract with specialized AI quality engineering services. Insights at a Glance Strategic Planning Assumption Issue Impact Implications ...
... disruptions and regulatory change necessitates enterprisewide scenario planning. CPOs must actively participate by providing external intelligence and procurement expertise to strengthen enterprisewide resilience and improve response readiness. Insights at a Glance Impact Actions Cautions How to Execute Success ...
... Access Insights Already a Gartner client? Heads of IT procurement often get trapped in urgent, tactical activities, hindering business strategy. Use this research to develop real-time, tailored insights that address stakeholders’ technology needs and elevate your role to trusted advisor. Insights at ...
... Microsoft is changing how it charges partners for support. Heads of IT procurement should expect the cost of support under Microsoft Unified, Cloud Solution Provider and third-party support agreements to increase and for the CSP support quality to decrease. Insights at a Glance Strategic Planning Assumption ...
Analyst(s): Domenico Scriva | Adam DeJoy | Lance Pate | Michael Silver | Samantha Ruiz | Sara Gravesande
... Gartner client? Public sector IT services deliver greater value when contracts drive provider accountability and measurable outcomes. Public sector IT procurement leaders should align sourcing, governance, and commercial models to reinforce desired provider behaviors. Insights at a Glance Impact Actions Cautions ...
Analyst(s): Nathan Davie | Tom Sieber | Jess Aggio