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Premium Research Aug 2026
... This AI RFP Blueprint provides heads of infrastructure and operations, as well as sourcing, procurement, and vendor management leaders, with open questions regarding service providers’ professional and managed services for public cloud infrastructure. Utilizing a structured RFx allows organizations to ...

Analyst(s):   Chuck Lawton   |   Tobi Bet   |   Joe Trejo
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Research Aug 2026
... their investments. CPOs can advance AI’s impact through AI adoption by aligning successful pilots with organizational goals, embedding AI within procurement workflows, and investing in training and change management. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner ...

Analyst(s):   Alex Brady
Research Aug 2026
... Access Insights Already a Gartner client? Heads of IT procurement should view ServiceNow ITAM as a platform strategy because its success depends less on deploying HAM and SAM modules and more on governing data, integrations, workflows, and stakeholders across the enterprise to achieve business outcomes ...

Analyst(s):   Jess Aggio   |   Yolanda Harris   |   Jen Lichucki
Research Sep 2026
... Access Insights Already a Gartner client? Procurement organizations are failing to implement AI transformations due to chasing complex technology landscapes and proofs of concept. CPOs can leverage this three-step framework for P2P AI quick wins to boost operational efficiency, improve stakeholder satisfaction ...

Analyst(s):   Jaclyn Rose
Research Sep 2026
... Microsoft Azure and GCP) often demand substantial commitment growth at renewal. Before agreeing to unrealistic targets and nominal savings, heads of IT procurement should take three steps to counter proposals with robust, informed forecasts. Insights at a Glance Impact Actions Cautions How to Execute Success ...

Analyst(s):   Michael Silver   |   Sara Gravesande   |   Yoann Bianic
Research Sep 2026
... market outlook in healthcare, analyzing hyperscalers, application service providers (ASPs), and specialized vendor dynamics to help CIOs in their procurement of these solutions. Insights at a Glance Strategic Planning Assumption(s) Market Outlook Current Market Landscape Market Definition Example Vendors ...

Analyst(s):   Saru Mehta
Research Sep 2026
... risks and impacts of ethical and compliance exposure from a lack of transparency in AI software are growing. This research discusses how heads of IT procurement can ensure vendors are contractually bound to deliver responsible and interpretable AI. Insights at a Glance Strategic Planning Assumption Impact ...

Analyst(s):   Melanie Alexander
Research Oct 2026
... Gartner client? Workday customers need to uncover and use key levers to achieve better concessions and maximize value from their contract. Heads of IT procurement should use this research to identify the most effective commercial levers to secure optimal results when negotiating their Workday agreements. Insights ...

Analyst(s):   Ishan Anand   |   Dawn Hubbard
Research Oct 2026
... client? Most managed security services are governed through operational metrics that measure provider activity rather than organizational value. IT procurement leaders must work with CISOs to apply maturing measurements that bridge IT operational outputs to core business outcomes and industry-specific value ...

Analyst(s):   Vikas Bhardwaj   |   Karl Rosander   |   Joe Trejo   |   Andrea Lanzavecchia
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