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... Client Story Launching and Operationalizing the SDR Role Gartner partnered with Equifax to help them introduce and define a brand new Sales Development Representative (SDR) role alongside the already established Business Development Executive (BDE) role. Mission-critical priority Implement and establish ...
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... Redefining revenue growth: A CSO’s guide for an AI-led sales era Embed AI to accelerate decision making, unlock seller productivity and capture the next wave of growth. Download Now Watch Webinar Explore what’s trending Business and technology insights for your function Leadership Information Technology ...
... shape the future of sales at your organization. “Gartner is at the forefront and from a sales leadership perspective of sharing what the best do, what’s coming and some of the trends that are taking place in the sales world, as well as with our buyers.” Spencer Frazier, EVP, Sales and Marketing, J.B. ...
Research April 13 2026
... rebuild seller performance for the AI era AI investments are accelerating, buit seller productivity sn’t keeping pace. Gartner research shows that most sales organizations are applying AI on top of broken data, inconsistent workflows, and outdated performance models. Without rebuilding the foundations of ...
Premium Research Oct 2026
... Sales operations leaders often measure sales technology adoption through usage metrics that reveal activity but not business value. Showcase technology ROI by evaluating utility and linking technology capabilities to seller actions, productivity and business outcomes. Insights at a Glance Issue Impact ...

Analyst(s):   Guy Wood   |   Luke Tipping
Premium Research Oct 2026
... A number of B2B sales trends, such as AI sales agents, personal AI use, and regionalism, will have far-reaching impacts on supply chain operations. This analysis will help CSCOs assess these trends’ impact on supply chain strategy and execution. Insights at a Glance Issue Impact Implications Gartner ...

Analyst(s):   Julia Heyman
Premium Research Aug 2026
... leaders must overcome resource bottlenecks to address the challenge of delivering timely, actionable sales enablement at scale. Leveraging AI agents to deliver on-demand, synthesized differentiation and sales narratives is essential for consistent, high-impact field support. Insights at a Glance Issue Impact ...

Analyst(s):   Rahim Kaba
Premium Research Sep 2026
... As sales technologies proliferate and CSOs’ direct report responsibilities become more interconnected, traditional oversight models are becoming less effective. CSOs must apply systems thinking to gain visibility into the critical decisions and dependencies now shaping sales success. Insights at a Glance ...

Analyst(s):   Rachael Buchler   |   George Tobias
Research January 23 2026
... Reinventing the Future of Work: A Guide for Chief Sales Officers Workplace strategies to boost sales performance Gartner forecasts that 80% of B2B sales interactions will occur in digital channels by 2025. Progressive CSOs have embraced digital buying, virtual selling and other technology advancements ...
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