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Research Oct 2025
... Access Insights Already a Gartner client? Sales leaders should integrate AI into sales strategies to modernize sales tech, boost ROI, and target high-impact automation — eliminating inefficiencies and empowering teams. Use Gartner’s Seller Action Hub Toolkit to identify and prioritize seller actions ...

Analyst(s):   Wendy Butler-Mafuz   |   Sandhya Mahadevan   |   Guy Wood   |   Dan Gottlieb   |   Adnan Zijadic
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Premium Research Jul 2025
... AI sales engineer agents draft responses to complex technical questions, RFPs and security questionnaires 10x faster than humans. Tech CEOs can dramatically reduce sales cycles and increase revenue per headcount by enabling experts to respond to prospects with unprecedented speed and scale. Overview ...

Analyst(s):   Michele Buckley
... Customer Officers and post-sales executives on transforming customer service organizations into value creation engines. Her research focuses on Value-Centered Service (VCS), Intelligent Front Door (IFD) strategies, AI-enabled service operations, and the evolution of post-sales operating models. Jennifer ...
Premium Research Apr 2020
... Access Insights Already a Gartner client? Data storytelling is about creating a shared vision and call to action through influential communication, founded on an evidence-based approach. Applying deliberate storytelling techniques can help data and analytics leaders get crucial COVID-19 messages acros ...

Analyst(s):   Alan D. Duncan   |   Sally Parker   |   James Richardson
Premium Research Jul 2025
... Digital marketing leaders often struggle to demonstrate their impact on sales by focusing on narrow marketing metrics instead of business outcomes. Focus on providing high-value strategic support for sales by using B2B marketing metrics to demonstrate success. More Detail Gartner Recommended Reading ...

Analyst(s):   Lizzy Foo Kune   |   Matt Wakeman
Premium Research Feb 2024
... Participate in this benchmark survey to compare your organization’s structure, headcount, spend, budgets, operations and enablement functions to your peers’. This benchmark survey will help CSOs make data-backed strategic decisions to optimize investments and support long-term improvements. Overview W ...

Analyst(s):   Sales Research Team
Premium Research May 2025
... Productivity improvements from AI in sales and marketing do not necessarily result in heightened business performance and value. This research dispels common myths and offers tech CEOs guidance on setting the right expectations and approach to deriving value from GenAI in sales and marketing. Overview Analysis ...

Analyst(s):   Rithvik Kumar   |   Arup Roy
Premium Research Jun 2025
... Measuring and attributing marketing’s contributions to the lead-to-sales process is difficult, due to department silos, complex customer/buyer journeys, poor data quality and long sales cycles. This research provides CMOs with a cooperative model and analytical methods to quantify marketing’s value. ...

Analyst(s):   Tunde Kamson
... Vendor Selection Gartner successfully helped Eaton with sales enablement vendor selection for next generation. Mission Critical Priority The Director of Commercial Operations and Technology at Eaton needed to assess, validate and select a sales enablement vendor for long-term strategic alignment. How ...
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