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Premium Research Sep 2023
... Sales force automation platforms have continued to evolve, with vendors addressing UI complexity and planning to embed generative AI capabilities to augment existing critical capabilities. Applications and software engineering leaders can use this research to support their CRM sales evaluation process ...

Analyst(s):   Adnan Zijadic   |   Varun Agarwal   |   Steve Rietberg   |   Guy Wood   |   Ilona Hansen
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Research Mar 2024
... Access Research Already a Gartner client? The disjointed relationship between sales and marketing leads frustrated sellers to resort to nongoverned content and tools. Sales enablement leaders must implement a four-step process to drive the adoption of digital tools that aligns with evolving buyer behaviors ...

Analyst(s):   Alyssa Cruz
Webinar On-Demand
... leveraging AI for cost savings and efficient spending management. We will also address supply chain cost optimization and examine shifts in marketing & sales expenditures, which are substantial and likely to experience significant changes. This comprehensive session aims to equip leaders with the tools and ...

Analyst(s):   Alexander Bant   |   Dennis Gannon   |   Randeep Rathindran   |   Robert Blaisdell   |   George Penn   |   Thomas O'Connor   |   Nate Suda   |   Ewan McIntyre   |   Val Sribar
Research Jul 2026
... Access Insights Already a Gartner client? Short life cycle products face volatile demand, limited sales history and rapid assortment turnover, making forecasting, testing and optimization difficult. Use unified, AI-driven capabilities to improve profitability by achieving a greater understanding of customer ...

Analyst(s):   Jonathan Kutner
Research Jun 2026
... rapidly evolving B2B buying landscape. To win the future of B2B buying, CMOs must optimize digital platforms (e.g., websites), strengthen buyer trust in sales reps and address buyer overreliance on AI. Analysis Research Highlights Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Martin DeWitt
Premium Research Jun 2026
... As B2B buyers continue self-directing their journeys and disengage from generic outreach, traditional sales development representative operating models no longer produce predictable pipelines. CSOs must modernize their SDR motion around intent-led, multichannel buying support or risk declining pipeline ...

Analyst(s):   Greg Hessong   |   Alyssa Cruz   |   Morgan Barnes
Premium Research Jun 2026
... supply chain needs, data unification, team alignment, workflow governance, and real-world agent use cases in production, personalization, research, and sales enablement. Overview Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Isoke Mitchell
Research Aug 2026
... Insights Already a Gartner client? CSOs use quota attainment to evaluate sellers, but rarely to check quota allocation quality. Poor quota design inflates sales costs and damages motivation. By visualizing attainment distributions, CSOs can optimize budgets and set accurate performance expectations. Insights ...

Analyst(s):   Dave Egloff   |   Brian Petty
Research May 2026
... client? With CEO involvement in tech buying at an all-time high, product marketing leaders must design scalable enablement strategies that empower sales teams to deliver executive-level justification. This ensures solutions are aligned with CEO priorities, accelerating deal progression. Insights at a ...

Analyst(s):   Mark Stanyer   |   Matt Wakeman
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