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Research Oct 2026
... must shift from rapid-payback claims to stories shaped around predictable multiyear costs, strong governance, and sustained value, or they risk longer sales cycles and stalled deployments. Insights at a Glance The Cost vs. Value Paradox Across the Enterprise Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Michelle Shapiro
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Premium Research Feb 2024
... GrayBell* enabled supervisors to improve agent performance and reinforce beneficial behaviors while decreasing time spent on non-agent-facing activities. They did this with AI-driven tools that shorten preparation time, focus coaching sessions and support supervisor development. Gartner Research ...

Analyst(s):   Emily Potosky   |   Melissa Fletcher
Premium Research Aug 2026
... CHROs can use AI as a strategic enabler to transform “white-glove” service into technology-led employee service excellence. By placing a focus on defining service principles with AI, CHROs can enable HR service teams to manage quality and personalize the employee experience. Insights at a Glance Issue ...

Analyst(s):   Nicole Paripurana
Premium Research Oct 2026
... creates an opportunity for tech service leaders and CIOs to assess their dependence on visa-enabled talent models and strengthen workforce resilience through localized talent, alternative delivery models and AI-enabled automation. Analysis Gartner Recommended Reading Evolving Insights History ...

Analyst(s):   Sachin Joshi   |   DD Mishra   |   Sundar Viswanathan   |   Gunjan Gupta
Premium Research Mar 2024
... Modernizing a core banking system is complex but necessary to enable digital business. CIOs can use this research to understand which of the four core modernization strategies is best for their bank’s digital pathway. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Don Free
Premium Research Jan 2025
... Enterprise architecture leaders are responsible for producing and sharing insights that lead to effective investment decisions. To enable desired outcomes, EA leaders must guide teams by delivering business architecture deliverables that provide consumable and rational guidance. More Detail Gartner Recommended ...

Analyst(s):   Shubhangi Jena
Premium Research Apr 2025
... Heads of enterprise architecture struggle to enable technology-led innovation, particularly involving emergent technologies. This research explores how heads of EA can use trendspotting to help define and maintain a future-state architecture that integrates technical capabilities for innovation. Gartner ...

Analyst(s):   Aishita Shukla
Premium Research Jan 2024
... conditions. AI promises to minimize common effectiveness challenges. Strategic portfolio leaders must prepare their organizations now to exploit AI enablement for perpetual resource optimization. Session Description Learning Objectives Gartner Recommended Reading Gartner Research ...

Analyst(s):   Swasti Arya   |   John Spaeth
Research Jan 2022
... IoT is a transformational technology that crosses utility business silos and enables continuous intelligence, orchestration and automation. CIOs should use this trend to identify opportunities for digital innovation and performance improvement by utilizing IoT. Overview What You Need to Know Gartner ...

Analyst(s):   Nicole Foust   |   Ethan Cohen
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