... An empathetic understanding of customer expectations is key to designing and scaling transformative retail unified commerce solutions. Product leaders can use this research to identify and align with six key capabilities to build competitive offerings and improve retail go-to-market strategies. Overv ...
Analyst(s): Hanna Karki
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... Autonomous business is the next wave of transformation, triggering epochal changes in the purpose, form and function of applications for employees. This presentation helps enterprise application leaders set new technology principles for their CRM, digital workplace and ERP application portfolios. Gar ...
Analyst(s): Jason Wong | Saikat Ray | Tad Travis | Anne Thomas | Stephen Emmott | Mark Beyer
... Access Research Already a Gartner client? Malicious actors using a “harvest now, decrypt later” strategy pose a hidden risk for enterprises. Encrypted data streams are unreadable today but can be stored until quantum computing can decrypt them. I&O leaders can mitigate this risk by implementing a post ...
Analyst(s): Tim Zimmerman | Mark Horvath | Mike Leibovitz | Matthew Brisse
... To achieve competitive advantage, organizations will create intelligent business and operating models underpinned by innovative technologies, data and analytics. EA and technology innovation leaders must develop services, methodologies and competencies to support their organizations. Gartner Insights ...
... To deliver digital at speed, EA and TI leaders can no longer rely on a one-size-fits-all approach to EA governance. This research examines four styles of EA governance and the building blocks necessary to execute adaptive strategy and deliver a composable enterprise at speed. Gartner Insights Abstrac ...
... Access Insights Already a Gartner client? Digital innovation is moving IT into the business. This empowers business teams, but risks fragmenting the organization. Enterprise architecture and technology innovation leaders must adapt their EA approach to support democratization. Overview Strategic Plannin ...
Analyst(s): Andrew Gianni | Saul Brand | Marcus Blosch
... Access Insights Already a Gartner client? CSP CIOs managing broadcast assets must modernize and shift to a product-centric approach to compete with OTT/streaming providers. This requires partnering with system integrators that understand media services workflows and can set the blueprints for improved ...
... This best-practice case study for CIOs shows how İşbank accelerated digital transformation through product management techniques and new digital foundations that curate, connect and augment the work of distributed technology producers outside of IT. Overview Solution Highlights Challenge Business Contex ...
... IT leaders working on CRM projects directed at the customer experience should consider the revolutionary shift in customer expectation: the postchannel experience. Capitalizing on this unique moment requires a deep understanding of how the transformation is unfolding. Analysis What You Need to Know Shi ...