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Premium Research Sep 2026
... Agentic AI enables software engineering leaders to expand test automation and is changing overall workflows. Utilize the growing agentic ability of open-source testing tools, alongside skills development and oversight driven by DevSecOps platforms, to achieve effective gains. Insights at a Glance Issue ...

Analyst(s):   Joachim Herschmann   |   Thomas Murphy
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Research Aug 2026
... CAEs must embrace AI to drive more efficient and effective processes through strategic planning, targeted use-case prioritization and ongoing staff enablement. Moreover, CAEs must adapt coverage strategies to provide assurance over the organization’s use of AI. Analysis Research Highlights Gartner Recommended ...

Analyst(s):   James Bourke   |   Devanshu Mehrotra
Premium Research Mar 2026
... As CSOs assume broader commercial leadership responsibilities, safeguarding existing revenue streams is essential to sustaining sales growth. This note outlines how to maximize revenue realization by identifying and addressing revenue leakage — what it is and the actions required to minimize it. Insights ...

Analyst(s):   Rachael Buchler
Research Mar 2026
... reflect the CRM market’s diversity and depth. Enterprise applications leaders can use these resources to find the best CRM solutions for their marketing, sales, customer service, customer experience and digital commerce business units. Analysis Research Highlights Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Ilona Hansen   |   Olive Huang
Premium Research Feb 2026
... Insurance technology buyers are turning to service providers for AI and GenAI support, but are rejecting AI-only sales pitches. Without deep industry expertise and mastery of both new and established technologies, service providers will be left on the sidelines. Insights at a Glance Issue Context Impact ...

Analyst(s):   James Ingham   |   Chrissy Healey
Premium Research Feb 2026
... Chief sales officers are primarily prioritizing existing customers as their growth strategy for 2026, but they often overrely on account managers alone to drive growth. Discover a new, AI-accelerated model that equips account managers with the tools, team and insights needed to drive sustainable, profitable ...

Analyst(s):   Betsy Gregory-Hosler
Research Apr 2026
... Access Insights Already a Gartner client? Smartphone sales declined in 1Q26, driven by significant supply chain disruptions caused by “memflation” that elevated end-user prices. Higher costs and weakened consumer discretionary spend together prompted users to defer device upgrades across regions. What ...

Analyst(s):   Namrata Banerjee   |   Divyanshu Singh   |   Rounak Bhattacharyya   |   Rishi Padhi
Premium Research Feb 2026
... Incorrect assumptions and low-quality data in a business case can result in misguided decisions and ineffective investments. Sales operations leaders can use this one-page template to clearly show the value of their initiative and quickly secure stakeholder support for revenue technology investments. ...

Analyst(s):   Alyssa Cruz   |   Wendy Butler-Mafuz
Premium Research Feb 2026
... accelerating globally, but they are not fixing the real blocker: buyers do not trust the tech. Providers who address trust upfront will differentiate, shorten sales cycles and remove the single biggest obstacle to AI adoption. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief Implications ...

Analyst(s):   Mark Stanyer   |   Molly Beams
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