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Research Oct 2026
... Access Insights Already a Gartner client? As technology and AI-enabled strategic investments increasingly require significant downstream operating expense commitments, CFOs need new approaches to evaluate, manage and fund them. This research examines how to address the visibility, cost and life cycle ...

Analyst(s):   Michelle Carlsen   |   Dymah Paige
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Premium Research Sep 2026
... productivity and business performance, CIOs play a critical role in determining whether those investments create value. This research shows how CIOs enable the foundations required for AI success before AI investments are funded. Insights at a Glance Issue Impact How Can CIOs Engage With CxOs on AI? Gartner ...

Analyst(s):   James Anderson   |   Neha Dixit   |   Roger Caleya   |   Galliopi Demetriou   |   Lauren Wheatley
Research Oct 2026
... management investments help organizations process complaints faster, not prevent them. AI-driven analysis of customer interactions and operational data enables service leaders to identify recurring failures, intervene earlier and address root causes before they generate complaints. Insights at a Glance Impact ...

Analyst(s):   Matt Allen
Premium Research Sep 2026
... GPT-6 Astra is designed to enable autonomous action, potentially shifting AI from an assistant to an active digital worker. Heads of I&O must intentionally govern Astra through targeted guardrails while advancing autonomous operations where failure can be contained with confirmation, driving operational ...

Analyst(s):   Chris Laske   |   Cameron Haight
Premium Research Oct 2026
... stateless, nondeterministic models into self-correcting assembly lines, so agents work within governed delivery constraints. To scale this platform enablement, CIOs must assign ownership of the harness to a dedicated platform team. Overview Strategic Planning Assumption Insight From the Experts Executive ...

Analyst(s):   C.A. Swan   |   Gary Olliffe   |   Brian Minning   |   Pamela Katz   |   Gene Alvarez   |   Philip Walsh
Premium Research Aug 2026
... CIOs’ biggest challenge is no longer scaling AI use cases. It is reshaping the technology operating model for distributed technology delivery, AI-enabled work and continuous change. The CIOs who unlock AI value at scale are those that deliberately navigate a new set of operating model trade-offs. Insights ...

Analyst(s):   Sarah Watt   |   Janelle Hill   |   Jamie Heyes
Research Oct 2026
... reshapes industry threat landscapes, forcing organizations to elevate cyber resilience from an operational priority to a business-critical growth enabler. AI adoption, cloud expansion, regulatory pressures and rising cyberthreats will sustain growth. Opportunity Overview Notable Changes Methodologies ...

Analyst(s):   Rishi Sood   |   Jonathan Rivera   |   Gregor Petri   |   Sylvain Fabre   |   Debbie Buckland   |   Scot Kim   |   Hanna Karki   |   Marc Halpern   |   Simon Cushing   |   Peter Kjeldsen   |   James Ingham   |   Inna Agamirzian   |   Jo-Ann Clynch   |   Jonathan Davenport   |   Shailendra Upadhyay   |   Sruthi Nair   |   Jeff Casey   |   Marlena Brown   |   Shivani Palepu
Premium Research Oct 2026
... Microsoft prices due to the announcement of the Maia 300 accelerator, but Microsoft’s move to deploy its custom AI inferencing silicon at scale will enable greater long-term capacity and cost-efficiency of its AI services. Overview Analysis Gartner Recommended Reading Evolving Insights History ...

Analyst(s):   Adrian O'Connell   |   Daniel Bowers   |   Gaurav Gupta   |   Jim Hare   |   Chirag Dekate
Research Oct 2026
... standard access models with policy-driven, time-bound identity and access management controls aligned to deal scope, transition service agreements and AI-enabled workflows. Insights at a Glance Impact Actions Cautions Protect Enterprise Value Through Access Control Success Measures Gartner Recommended Reading ...

Analyst(s):   Mark Carroll   |   Kevin Bowling   |   Zachary Smith
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