... will not close the gap fast enough, risking value erosion. CPOs must update talent strategies to access the necessary skills and prepare for an AI-enabled future. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Jasdeep Sandhu | Fareen Mehrzai | Thomas Pocock | Andrea Greenwald
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... Access Insights Already a Gartner client? Agentic customer service platforms are emerging as a new category that enables governed, autonomous service execution. Customer service and support technology leaders should use this research to assess the implications for future CRM CEC and CCaaS investments ...
... Access Insights Already a Gartner client? Within two years, domain-specific models, agentic AI and multimodal capabilities will enable the scaling of generative AI solutions. Product leaders should develop and integrate these emerging technology capabilities to advance differentiation, deliver autonomous ...
Analyst(s): Vibha Chitkara | Gunjita Mundeja | Ethan Cai
... Growing workforce uncertainty and AI-enabled tools are pushing more organizations to apply predictive insights to workforce decision making. This research helps CHROs align predictive analytics investments with business needs, leverage proven use cases and build sustainable predictive capabilities. ...
... infrastructure and AI threats are driving a growing number of vulnerability risks, and traditional patching processes simply cannot keep pace. This research enables infrastructure architects and operations specialists to reduce patching demand and automate patching workflows. Overview Problem Statement The Gartner ...
... scale. CFOs should stop competing for scarce AI talent and instead cultivate it by hiring candidates whose skills and mindsets can be developed for AI-enabled finance work. Insights at a Glance Impact Actions How to Execute How to Identify the Tinkerer Mindset Gartner Recommended Reading Gartner Insights ...
... outcomes. These survey findings examine how retail CIOs are shifting their focus from technology deployment to value realization, governance, workforce enablement and speed to value in 2027. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... AI-enabled productivity gains often benefit system integrators more than clients. Organizations using a single commercial model may pay for efficiency gains without sharing in the value. Structure implementation SoWs with blended commercial models aligned to the work to capture AI benefits. Insights ...
... Access Insights Already a Gartner client? Carrier-grade LLM platform brokers enable CSPs to monetize B2B AI services and capture enterprise AI spend that might otherwise accrue to third-party AI vendors. CSP CIOs should extend prompt routing into real-time convergent charging to secure their role in ...
Analyst(s): Mounish Rai | Radu Miclaus | Pablo Arriandiaga