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Research Oct 2026
... Access Insights Already a Gartner client? Carrier-grade LLM platform brokers enable CSPs to monetize B2B AI services and capture enterprise AI spend that might otherwise accrue to third-party AI vendors. CSP CIOs should extend prompt routing into real-time convergent charging to secure their role in ...

Analyst(s):   Mounish Rai   |   Radu Miclaus   |   Pablo Arriandiaga
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Research Nov 2020
... Talent is a key enabler of a successful enterprise I&T operating model. CIOs should apply “shape, shift and share” leadership principles to build the workforce capabilities required to transform and align their I&T operating models with their enterprises’ digital business ambitions. Gartner Insights ...

Analyst(s):   Lily Mok
Research Dec 2017
... Objectives Step 2: Establish Business Drivers for Each Business Objective Step 3: Identify the Sales Technology Capabilities That Will Best Satisfy the Sales Drivers Step 4: Associate Sales Success Metrics With Each Sales Driver Step 5: Assign Metrics to the KPIs Develop a Prioritized Capabilities Roadmap That ...

Analyst(s):   Ilona Hansen   |   Theodore Travis
... products and services and the implications that has on tech business' strategies and tactics. Mr. Barnes has more than 30 years of high-technology sales and marketing experience in both field and corporate roles. He led the marketing function for a number of technology startups, including Eprise and ...
Research Apr 2026
... launch of new commerce media networks provides advertisers with a significant opportunity to use shopper purchase and digital behavioral data to drive sales growth. CMOs can use this research to better understand market dynamics and the key technology trends shaping the future of commerce media. Overview ...

Analyst(s):   Greg Carlucci
Research Feb 2026
... and marketing impact. To drive awareness and conversion, CMOs must update their digital platforms to meet the needs of AI and humans alike and ensure sales representatives build trust. Insights at a Glance Impact Brief Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Philip Black   |   Martin DeWitt
Research Mar 2026
... To unlock GTM success, tech CEOs must prioritize building an effective stack of AI guardrails with controls and risk mitigation to shorten product sales cycles by removing friction for buyers. Insights at a Glance Strategic Planning Assumption Impact Brief Actions Cautions How to Execute Success Measures ...

Analyst(s):   Adrian Lee
Research Feb 2026
... business” and allocated to legacy systems, Tech CEOs who market their solutions as workflow replacements instead of AI tech innovation will shorten sales cycles and unlock 7x more funding potential. Insights at a Glance Strategic Planning Assumption Impact Brief Actions Cautions How to Execute Success ...

Analyst(s):   Elisabeth Torres-Schulte
Research Apr 2026
... not as IT‑delivered technology, but as a catalyst for reinvention. CIOs must evolve the IT operating model to enable AI at scale. This research identifies core operating model changes to enable AI through co-leadership, skills development and new ways of working. Insights at a Glance Impact Actions Cautions ...

Analyst(s):   Miles Gibson
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