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Premium Research Jun 2026
... with trends such as agents and physical AI set to redefine operational priorities and cross-functional workflows. Monitoring these advancements will enable supply chain leaders to drive responsible innovation and position their organizations for future success. Insights at a Glance Issue Impact Implications ...

Analyst(s):   Simon Tunstall   |   Federica Stufano
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Premium Research Jun 2026
... Software engineering leaders must use platform engineering to deliver opinionated, automated paths that enable AI agents to build, deploy, and operate software. Ensure scalable, consistent, and compliant outcomes by exposing machine-consumable building blocks with embedded governance and validation. ...

Analyst(s):   Cary Pillers
Premium Research May 2026
... concise and compelling visualization of IT’s roadmap of initiatives, it drives better communication, business alignment and execution. This tool will enable CIOs to quickly create two of the most proven visualizations: a Gantt chart and a sunray diagram. When to Use Directions for Use Gartner Recommended ...

Analyst(s):   Ayca Moseley   |   Monika Sinha
Premium Research Jun 2026
... This tool enables HR leadership to evaluate the HR technology function’s performance across key functional activities. Advance your function’s overall maturity level by assessing your current state, identifying priority areas and receiving peer-based performance standards and recommendations. Overview ...

Analyst(s):   HR Technology Research Team
Premium Research Jun 2026
... ServiceNow’s launch of Otto signals its move toward unified enterprise AI. For customers, Otto enables users to initiate and manage end-to-end agentic workflows, but they should pilot its features, assess fit with current systems, and plan governance before scaling adoption. Gartner Recommended Reading ...

Analyst(s):   Alastair Woolcock   |   Jan Cook   |   Christopher Dixon   |   Chris Laske   |   Mike Gotta
Premium Research Jun 2026
... IT, security and operations. A multitier approach augments centralized IT rules with continuous operational control, context and visibility. This enables safer implementations while scaling AI innovation rapidly. Insights at a Glance Strategic Planning Assumption Issue Impact Implications Gartner Recommended ...

Analyst(s):   Steve Daugherty
Premium Research May 2026
... chain planning often deliver inconsistent ROI when low user trust limits business impact. Supply chain planning leaders must leverage explainability to enable AI adoption, bridging the trust gap by making algorithmic decisions transparent and actionable. Insights at a Glance Issue Impact More Detail Gartner ...

Analyst(s):   Victoria Bakrudinova   |   Ingrid Gonzalez McCarthy
Premium Research May 2026
... and trust by treating key metrics as analytic products, applying life cycle management, certifying content, and offering a user-friendly catalog to enable better decisions. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Edgar Macari   |   Christopher Long   |   Kurt Schlegel
Premium Research Jul 2026
... challenges in balancing customer expectations for speed, low price, and service. This research shows how a segmentation based on B2B customer needs enables CSCOs to more effectively align profitability, customer experience, and resilience. Insights at a Glance Issue Impact More Detail Gartner Recommended ...

Analyst(s):   Julia Heyman   |   Simon Bailey
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