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... Chief sales officers (CSOs) and sales leaders must implement rapid and comprehensive change in a volatile, uncertain, complex and ambiguous (VUCA) environment without compromising sales productivity. Prioritizing the capabilities needed to transform the sales function is essential for success. The Gartner ...

Analyst(s):   Shayne Jackson
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Research Aug 2026
... implement adoption mandates are significantly more likely to say their approach exceeds expectations. Use a mandate to create conditions for sustained AI-enabled performance. Insights at a Glance Strategic Planning Assumption Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading ...

Analyst(s):   Michael McCune
Research Sep 2026
... cannot keep pace with competitor actions, buyer shifts and market volatility; use AI-enabled scenario simulations to challenge assumptions, simulate competitive responses, pressure-test go-to-market decisions and drive sales impact. Insights at a Glance Impact Actions Cautions How to Execute Success Measures ...

Analyst(s):   Morgan Barnes   |   Brendan Condon
Research January 23 2026
... Reinventing the Future of Work: A Guide for Chief Sales Officers Workplace strategies to boost sales performance Gartner forecasts that 80% of B2B sales interactions will occur in digital channels by 2025. Progressive CSOs have embraced digital buying, virtual selling and other technology advancements ...
Insight March 09 2021
... tools help sales move beyond the hype of predictions to prepare organizations to leverage the opportunities ahead of them. Decide what virtual sales training program to build Sales enablement leaders have a variety of technology options when it comes to designing and delivering virtual sales training. ...
Insight April 29 2025
... Artificial Intelligence in Sales Use AI in sales to enhance automation, personalization and customer satisfaction. Guide and inform your strategy for GenAI in sales Use cases for generative AI (GenAI) in sales continue to expand, from prospecting and analytics to forecasting and enablement. But while these innovative ...
Premium Research Mar 2024
... As technology changes how selling is done, buyers are relying more on independent research and less on seller interactions. Sales enablement leaders must focus sellers on the uniquely human skills that will help them understand and support their buyers — a skill set called mentalizing. Overview Introduction ...

Analyst(s):   Sales Research Team
Premium Research Aug 2024
... It’s important for product marketers to support sales development representatives in meeting their pipeline volume and conversion goals. Use this research to develop more effective buyer enablement content, streamline sales enablement efforts and improve alignment through SDR feedback loops. Overview ...

Analyst(s):   Elizabeth Jones   |   Suzanne White
Research Oct 2024
... Research Already a Gartner client? Digital sales content allows B2B buyers to alternate between self-navigating and consulting with sellers, often leading to lower-quality purchase decisions. This note provides sales enablement leaders with strategies to enhance sales content, improve customer interactions ...

Analyst(s):   Doug Bushée
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