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Research Jan 2026
... Access Insights Already a Gartner client? Misconfigurations of cybersecurity controls enable threat actors to bypass even the most well-funded organizations with best-in-class controls. To reduce incidents, improve exposure management, and enhance staff efficiency, cybersecurity leaders must automate ...

Analyst(s):   Evgeny Mirolyubov
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Research Jan 2026
... avoid misallocating resources and exposing their organizations to preventable losses. Applying practical, scalable methods to quantify risk impact enables more effective prioritization of mitigation efforts and strengthens supply chain resilience while maintaining cost efficiency. Insights at a Glance ...

Analyst(s):   Suzie Petrusic   |   Lindsay Azim
Research Dec 2025
... Access Insights Already a Gartner client? Dynamic-state architectures enable adaptability to operating environment changes as they occur. Heads of EA must assess the degree to which their enterprise can absorb strategic pivots in response to these changes. This research illustrates how to assess the ...

Analyst(s):   Aishita Shukla   |   Benjamin Arnberg
Research Dec 2025
... footprint and beyond, AI and agentic innovation, unified data, scalable solutions, and large partner ecosystem make it the company to beat in the AI-enabled CRM and customer experience AI race. But AI is creating a unique window for competitors to catch up with innovation and disruption. Overview Analysis ...

Analyst(s):   Kyle Davis   |   Ilona Hansen   |   Pri Rathnayake   |   Julian Poulter   |   Kyle Davis
Research Nov 2025
... Access Insights Already a Gartner client? AI agents have enabled financial services CIOs to start implementing “digital worker” use cases, which can entirely replace existing workflows. CIOs can use this tactic to learn how leading firms have crossed this divide and the key principles to do the same ...

Analyst(s):   Uri Lerner
Premium Research Dec 2025
... supporting AI governance. This note defines the current state of interaction between disciplines and provides recommendations on how D&A governance enables AI governance. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights ...

Analyst(s):   JC Martel, PhD   |   Anurag Raj   |   Lauren Kornutick   |   Sarah Turkaly
Research Dec 2025
... integrating ML, GenAI, and AI agents. Leading vendors prioritize open, secure AI frameworks, but practical readiness and integration are key for CFOs to enable agile decision making and business value. Overview Strategic Planning Assumptions Introduction Description Benefits and Uses Risks Adoption Rate Alternatives ...

Analyst(s):   Mike Helsel   |   Irmina Melarkode
Webinar On-Demand
... ’ll share exclusive data, insights and real‑world examples showing how service and support organizations are redesigning frontline roles for an AI‑enabled future. Learn how AI will reshape talent needs, free agents for higher‑value work, and transform frontline workforce strategies. •Understand how service ...

Analyst(s):   Eric Keller   |   Kathy Ross   |   Emily Potosky
Webinar On-Demand
... roadmap and talent mix — and what that means for chief procurement officers. Join us to explore how foundations like data quality and process visibility enable agentic and AI‑native workflows, why regulatory and technological shifts are elevating multitier supplier transparency, and how roles, skills and governance ...

Analyst(s):   Ryan Polk
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