... Access Insights Already a Gartner client? Rapidly changing regulations, fragmented controls, emerging AI capabilities, and expanding digital dependencies make compliance reactive, costly, and difficult to prove. Cybersecurity leaders can get ahead with unified controls, dynamic documentation, continuo ...
Analyst(s): Christopher Mixter | Arthur Sivanathan | Katell Thielemann
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... Access Insights Already a Gartner client? As AI use grows, audit teams need documentation practices that preserve transparency, reproducibility and quality without creating an unnecessary burden. CAEs can use this framework to differentiate documentation requirements and embed them into audit methodol ...
... As AI literacy demands grow, L&D leaders struggle to navigate content provider types, delivery models, and support for an AI-ready workforce. This research provides best practices for evaluating and purchasing AI upskilling content. Insights at a Glance Strategic Planning Assumption Issue Impact More Det ...
Analyst(s): Will Brown | Liz Caffarelli | Brittney Ermatinger | Gladys Yeo
... Access Insights Already a Gartner client? Long-term market leadership belongs to tech CEOs who replace legacy CRM with AI-native CRM sales platforms. They eliminate non-value-added tasks, improve deal insight and accelerate pipeline velocity, well beyond that available from bolting AI onto passive systems ...
... As CSPs plan concrete strategies to enhance customer experience and drive retention and growth, CIOs are increasingly exploring modular, AI-enabled solutions to transform customer management and customer journey operations across customer segments and life cycle stages. Insights at a Glance Gartner Recommended ...
Analyst(s): Manoj Bhatia | Susan Welsh | Mounish Rai
... Client Story Shaping a Best-in-Class Digital Strategy to Enable Organizational Transformation Andrew Dome, Chief Digital Information Officer at Uniting NSW.ACT, worked with Gartner to refine digital and AI strategies, leading to time savings for frontline staff and greater board confidence. Mission-critical ...
... CSOs underestimate partner capabilities, they leave money on the table. CSOs who leverage partners as extended team members build a partner-centric sales team by evolving their operating model to support partner success, which results in partner revenue growth. Insights at a Glance Impact Brief Actions ...
... Digital sales rooms have evolved into agile, AI-enabled deal accelerators. As enterprise buyers increasingly expect rep-free journeys, tech CEOs who apply these best practices will maximize ROI on DSR deployment and compress sales cycles. Insights at a Glance Strategic Planning Assumption Issue Impact ...
... Access Insights Already a Gartner client? Balancing IT strategy execution with service delivery is challenging. This research shows how CIOs should use an integrated IT operational plan to ensure commitments are funded, resourced, and executed, preventing common causes of strategy failure. Insights at ...