... technology planning begins with a clear definition of desired business outcomes and finance capabilities, guiding the selection of technologies to best enable these goals. CFOs should adopt this top-down approach to maximize value realization and strategic impact. Overview Introduction Analysis Gartner Recommended ...
Analyst(s): Salina Fessehazion | Nisha Bhandare
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... Talent management leaders want to enable talent mobility and find successors for key roles, but that talent is often hard to find deep in the organization. With this tool, talent management leaders can easily gather and share talent information for employees, successors and potential HIPOs. When to Use ...
... government initiatives like the “Belt and Road.” This research provides CIOs and IT leaders in China with a four-step process to effectively prepare IT to enable business geographic expansion. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Leo Li | Elaine Zhang | Owen Chen | Bin Li | Wei Jin | Anson Chen | Deacon D.K Wan | Lacy Lei | Fay Fei
... Access Research Already a Gartner client? CIOs are expected to enable the business model. Business acumen is built by knowing the business model. Amid evolving models and higher expectations from technology investments, this research explains business model components and next steps to help CIOs improve ...
... Access Research Already a Gartner client? Investment in AI-enabled contact center capabilities will boost revenue and offset projected declines in agent licenses. Technology investment will be boosted by generative AI enhancements that have the potential to reduce operational spending costs. Overview ...
... AI has become a core enabler of operational excellence and product and service strategic capabilities. A mature D&A function is required to realize these capabilities. This research guides tech CEOs and their D&A leaders in establishing the cornerstones for a successful D&A function to support enterprise ...
... This tool enables revenue and retention leaders to benchmark their voice of the customer strategy compared to how other organizations listen to the VoC. The highest level of maturity requires collecting and operationalizing both VoC and voice of employee to improve customer experience. Data Insights ...
Analyst(s): Radhika Garg | Maria Marino | Karly Szczepkowski
... infrastructure capability limitations, architecture and intended business outcomes. Use this peer-based research to identify best-practice actions that enable infrastructure foundations to transform and exceed expectations. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading ...
... Access Research Already a Gartner client? FP&A leaders should champion a federated and adaptive data governance approach to enable enterprise AI success, rather than relying on outdated, centrally planned governance initiatives. Leaders should iteratively implement a tiered model that balances standardization ...