... are rendering conventional KM practices obsolete. This research helps customer service and support technology leaders to identify KM innovations that enable the transformation of service operations and customer experience. Overview Strategic Planning Assumption Market Definition Market Description Market ...
Analyst(s): Drew Kraus | Jennifer MacIntosh | Pri Rathnayake
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... Agentic AI is creating new opportunities for customer service leaders. This research details how agentic AI augments conversational AI platforms to enable an intelligent contact center that boosts customer self-service, customer service agent assistance, employee assistance, and process automation. Overview ...
... AI enterprise application software is projected to be a $1.45 trillion opportunity by 2035, with synthetic-data-enabled solutions expected to represent 76% of projected end-user spend. Product leaders who harness synthetic data will dominate, and laggards risk rapid market loss starting in mid-2030. ...
Analyst(s): Vibha Chitkara | Tuong Nguyen | Nick Ingelbrecht | Ben Lee | Kiumarse Zamanian
... features with authentication and authorization optional in the specification. Software engineering leaders must evaluate and implement MCP gateways to enable scalable and secure adoption of MCP. Overview Introduction Description Benefits and Uses Risks Recommendations Representative Providers Gartner Recommended ...
Analyst(s): Gary Olliffe | Keith Guttridge | Aaron Lord | Andrew Humphreys
... Enterprises are augmenting, or replacing, their use of general LLMs by shifting to domain-specific language models that enable contextualized content creation and knowledge management solutions. Product leaders should leverage DSLMs instead of LLMs to differentiate their GenAI offerings, enhancing user ...
... with API-first integration, software engineering leaders should establish a separate API platform team to own API strategy, standards and delivery enablement, which complements the integration strategy and delivery. Overview Introduction Analysis Gartner Recommended Reading Note 1: Sample RACI Matrix ...
Analyst(s): Wei Jin | Andrew Comes | Shrey Pasricha | Keith Guttridge
... Simulated behaviors from AI hyper-synthetic data enable hypothesis testing and analytics for complex scenarios, resolving privacy, ethical and logistical challenges. Product leaders should embrace hyper-synthetic data to gain deeper insights and predictions, driving innovation in areas where real data ...
Analyst(s): Vibha Chitkara | Tuong Nguyen | Nick Ingelbrecht | Ben Lee | Kiumarse Zamanian
... app-based commerce. Cybersecurity leaders must ground their organization’s AI agent commerce initiatives with security and identity best practices to enable their business to compete and thrive. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief Implications Contributors Gartner ...
... enterprise AI agent strategy, platform capabilities, security posture and integration approach. It is one of a series of such reports. The objective is to enable enterprise IT application leaders to conduct an initial strategic evaluation of major vendor AI agent offerings. Overview Gartner Recommended Reading ...
Analyst(s): Joe Mariano | Bern Elliot | Matt Cain | Zach Nagle | Max Goss