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Premium Research Jul 2024
... Conversational AI (CAI) products and platforms use natural language interfaces to enable the discovery and purchase of goods and services via a dialogue with a machine. Executive leaders can download this presentation for a high-level overview of this technology for rapid consumption and insight. Gartner ...

Analyst(s):   Gabriele Rigon   |   Brian Prentice   |   Christian Stephan
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Premium Research Jul 2024
... Cybersecurity Controls Assessment offers a self-assessed view of controls implementation maturity against industry-recognized frameworks and standards. It enables cybersecurity leaders to conduct peer benchmarking relevant to their industry, revenue, headquarter location and risk cohort. Overview What It Is ...

Analyst(s):   Pedro Pablo Perea de Duenas   |   Tisha Bhambry   |   Arthur Sivanathan
Research Jan 2024
... Access Research Already a Gartner client? Gartner has published 70 Magic Quadrants in the last 12 months, encompassing 665 vendors. This tool enables the user to quickly search or sort Magic Quadrants published over the previous year by title, publish date, vendor and quadrant. Gartner Research ...

Analyst(s):   Tim Mahon
Premium Research Jan 2024
... redesign work to support frontline and customer empowerment. Learn how to equip employees with the necessary skills, tools and insights to better educate, enable and reassure customers. Gartner Research ...

Analyst(s):   Kristy Hoffman
Premium Research Feb 2024
... Supply chain leaders strive to build strong analytics competency that enables better data-driven decisions. A recent Gartner study identifies key investment trends, talent and organizational structure, and technology choices of leading organizations that have demonstrated improved performance. Overview ...

Analyst(s):   Noha Tohamy
Premium Research Feb 2024
... CCaaS solutions enable customer service organizations to manage multichannel customer interactions to improve both customer and agent experience. Customer service and support technology leaders can learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer ...

Analyst(s):   Peer Contributors
Premium Research Mar 2024
... Digitally enabled operations and assets are foundational to the future of oil and gas. Product leaders must clearly articulate distinctive product value that is aligned with business mandates for advancing operational excellence despite turbulent commodity markets. Overview Strategic Planning Assumptions ...

Analyst(s):   Rich McAvey
Premium Research Mar 2024
... the procurement of IoT connectivity and related value-added services across different regions involving multiple IoT providers. CIOs building IoT-enabled businesses can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology Gartner Research ...

Analyst(s):   Peer Contributors
Premium Research Sep 2024
... A structured governance framework enables procurement teams to effectively identify supplier risks and decide on proactive or reactive risk management. Chief procurement officers can implement this research to ensure consistent and effective supplier risk management across the supply base. Overview ...

Analyst(s):   Cheryl Van Dyke   |   Andrea Greenwald
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