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Research Jul 2026
... revenue, while also utilizing valuable seller knowledge and know-how. CSOs should use this research to explore three key sales technology trends and take action to architect the AI-first sales organization of the future. Insights at a Glance Strategic Planning Assumption Impact The Opportunities Ahead Cautions ...

Analyst(s):   Melissa Hilbert
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Research Feb 2020
... Mindmatrix Oracle Pegasystems Salesforce TIE Kinetix Vistex Webinfinity Zift Solutions ZINFI Technologies Market Recommendations Watch Out for PX, Sales Enablement and Content Management Integrations Available by PRM Vendors Honorable Mentions Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Ilona Hansen
Premium Research May 2026
... Sales forecasting often demands significant effort without delivering ROI. This toolkit identifies targeted opportunities to reduce administrative burden while generating more accurate forecasts that produce more actionable insights. When to Use Directions for Use Gartner Recommended Reading Gartner ...

Analyst(s):   Steve Rietberg   |   Brian Petty
Webinar On-Demand
... transformation will enable supply chains to thrive in an increasingly volatile world. •Reinvent supply chain processes and ways of working leveraging generative and agentic AI to streamline operations and address complex business challenges. •Redesign workforce roles and upskill talent to enable effective human-machine ...

Analyst(s):   Laura Rainier   |   Danielle Torgerson   |   Marco Sandrone
Premium Research Jun 2026
... The dynamic B2B selling environment has made accurate sales forecasts increasingly difficult. Instead of doubling down on seller inputs, target three measures — initial pipeline value, pipeline conversion rate, and pipeline slippage rate — to determine pipeline health and identify risks early. Insights ...

Analyst(s):   Steve Rietberg
Research May 2026
... Access Insights Already a Gartner client? Marketing and sales must align their operations to support B2B buyers through complex purchases and grow revenue. B2B CMOs can use this maturity model to benchmark their organizations’ level of alignment. Insights at a Glance Impact Brief Actions How to Execute ...

Analyst(s):   Jeff Cohen
Premium Research May 2026
... CSOs are evaluated on both revenue and transformational leadership. In a climate of nonstop change, transformation is essential to stay relevant — yet 90% of CSOs struggle to transform and hit their quarterly goals. Join this session to uncover the strategies and tactics CSOs must leverage to balanc ...

Analyst(s):   Dave Egloff
Research Jun 2026
... Access Insights Already a Gartner client? Critical perspective and insight from Dave Egloff, Distinguished Vice President Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Dave Egloff
Research Nov 2025
... Access Research Already a Gartner client? Service and support leaders can enhance complaint resolution by implementing real-time management processes and AI-driven analysis. This approach reduces customer churn and boosts operational efficiency by prioritizing issues and leveraging direct and indirect ...

Analyst(s):   Rupinder Chandhok   |   Brady Holbrook   |   Deborah Alvord
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