... Supply chain planning capability is a critical performance enabler for complex product supply and distribution networks. This research provides actionable insights for supply chain planning leaders pressured to minimize cost in response to productivity initiatives. Overview Introduction Impacts and Recommendations ...
Analyst(s): Paul Lord
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... Access Research Already a Gartner client? Legal departments must enable business growth while managing costs and increasing services demand in an environment of persistent disruption. To succeed, legal departments must adopt a comprehensive strategy to identify and execute the most critical legal work ...
... employee support needs with business goals in a hybrid environment. Hence, managers should adopt a more human and empathy-driven management style that enables the organization to meet its business and productivity goals sustainably. Scope Analysis Topics Suggested First Steps Essential Reading Gartner Research ...
... Value enhancement enables customer service and support leaders to drive greater customer loyalty, but rollouts lack scale. This document provides a roadmap for proving the impact of initial deployments, embedding the right mindset and scaling the strategy through assisted and self-service channels. ...
Analyst(s): Jonathan Schmidt | Rupinder Chandhok | Christopher Sladdin
... to invest in the future amid overwhelming delivery demands. To address the imbalance, they must invest in EA to drive future strategy and execution enabled by IT. This research shows how, through either delegated or dedicated staff resources. Overview Introduction Analysis Gartner Recommended Reading ...
Analyst(s): Joseph Provenza | Philip Allega | Donna Scott
... enterprise growth requires leading, not just supporting, the next stage of digital business and go-to-market changes facing companies. CMOs must build AI-enabled teams, orchestrate complex strategies and influence customer-facing execution across the organization. Scope Analysis Topics Suggested First Steps ...
... Organizations have struggled to shift phone interactions to digital channels for a long time. GenAI can enable seamless voice interactions, but can also present opportunities for fraudsters. Join us to explore Gartner’s predictions for 2025 that customer service and support leaders can benefit from. ...
Analyst(s): Christopher Sladdin | Patrick Quinlan | Jason Bridge
... Access Research Already a Gartner client? To enable enterprise goals and drive business impact, HRBPs must foster workforce change readiness and efficiency. This initiative provides HRBPs insights into managing change fatigue, using skills-based workforce planning and optimizing workflows to achieve ...
... available on AI, quality leaders don’t know where to begin. Yet, taking a tactical approach to AI takes less time and effort than believed. This research enables quality leaders with five practical steps they can follow to craft a sustainable AI strategy. Overview Introduction Analysis Gartner Recommended Reading ...