... drive similar transformations, enhancing the focus on value realization. About Penny Sgromo, Assistant VP, Global Transformation & Value Realization Enablement, Sun Life Gartner Recommended Reading Note 1: Sun Life BOLDER Framework Gartner Research ...
Analyst(s): Zahid Kisa | Shilpa Pental
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... Vendors from the CCaaS, CPaaS, DCS and CRM-CEC markets are entering each others’ domains and competing to deliver offerings that enable conversational customer experiences across channels and use cases. Chief product officers in each individual market must pursue unique strategies to succeed. Overview ...
Analyst(s): Lisa Unden-Farboud | Megan Fernandez | Brian Doherty | Alexandre Oddos | Ajit Patankar
... and analytics leaders believe complying with rules ensures ethical use of D&A. It doesn’t. Ethical use of D&A demands reflection on use cases, which enables decisions on their appropriateness. Highmark Health uses a decision-making system to encourage staff to reflect on their use of D&A. Overview Solution ...
Analyst(s): Chief Data and Analytics Officer Research Team
... Government organizations are continuing to invest in their ERP applications to modernize capabilities and enable innovation. This market guide provides CIOs with insights on the scope and evolution of government ERP products available today. Overview Strategic Planning Assumptions Market Definition ...
... Utilities are refreshing their legacy approaches and tools to align work and asset life cycle activities and improve outcomes in mobile-enabled field operations, supported by mobile workforce management tools. This guide provides insights for utility CIOs on MWM market directions and providers. Overview ...
... Access Insights Already a Gartner client? This Toolkit enables you to download more than 1,700 entries from Gartner’s Hype Cycle technology database. Enterprise architecture and technology innovation leaders can use it to explore and filter entries, as well as generate their own custom Hype Cycle. When ...
... Access Insights Already a Gartner client? The 2020 Gartner CIO Agenda for Spain and Portugal enables enterprises to win when business conditions turn. CIOs can use these findings to move from a fragile to a fit enterprise state and shift their focus to capabilities and cultural traits that best support ...
... extract value from enterprise data face a blinding array of choices. UrbanShopping’s approach to a D&A strategy led it to create a D&A sandbox that enabled the rapid market testing of new data products and solutions and drove substantial ROI. Overview Solution Highlights Challenge Solution Overview Results ...
Analyst(s): Chief Data and Analytics Officer Research Team
... Gartner client? Digital business is raising expectations for the role of I&T in business strategy. CIO's must overhaul today's "IT" operating model to enable strategic execution, growth and performance at digital speed while acknowledging that additional stakeholders will own I&T assets and capabilities, ...
Analyst(s): John MacDorman | Janelle Hill | Tomas Nielsen | Cassio Dreyfuss | Remi Gulzar | Jamie Popkin | Simon Mingay