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Premium Research May 2025
... The Chief Sales Officer is a quarterly publication featuring the latest insights on leading and managing the sales function. This issue explores how CSOs can adjust sales strategy and enhance execution. Gartner Research ...

Analyst(s):   Delainey Kirkwood   |   Betsy Gregory-Hosler
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Premium Research Apr 2025
... This report provides four summarized case studies about innovations undertaken by sales organizations across 2024. Chief sales officers can learn from these examples as they seek to lead their own sales organizations through transformational change. Gartner Research ...

Analyst(s):   Delainey Kirkwood   |   Jared Davis   |   Kelly Fischbein   |   Antra Sharma
Premium Research Jan 2026
... HRBPs need to make faster, better-informed talent decisions in an AI-enabled workplace. Use this toolkit to build business acumen by strengthening your ability to interpret AI-generated insights, anticipating workforce implications and framing recommendations as business trade-off. When to Use Directions ...

Analyst(s):   Kirti Singhal
Research Oct 2025
... Access Insights Already a Gartner client? Incremental value from GenAI and AI sales agents, broadening functional scope and increasing global adoption will drive the CRM sales software market from a forecast $28.7 billion in 2025 toward a healthy CAGR of 12.8% through 2029, despite an uncertain global ...

Analyst(s):   Roland Johnson   |   Julian Poulter   |   Amarendra .
Research Jan 2026
... Access Insights Already a Gartner client? Cloud-based AI platforms can enable rapid delivery of solutions with measurable business value. To maximize these benefits, heads of I&O, along with their cloud center of excellence leaders, should strategically define and prioritize actionable steps that facilitate ...

Analyst(s):   Amol Nadkarni
Premium Research Aug 2025
... The Chief Sales Officer is a quarterly publication featuring the latest insights on leading and managing the sales function. This issue explores strategic insights that CSOs should consider when planning for 2026. Gartner Research ...

Analyst(s):   Delainey Kirkwood   |   Muskan Gujral   |   Ethan Treadwell   |   Kelly Fischbein   |   Betsy Gregory-Hosler
Research Jan 2026
... accelerate integration, and align IT performance with business objectives. By adding outcome-driven metrics, IT due diligence becomes a strategic enabler of success. Insights at a Glance Impact Brief Actions Actions and Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Paul Proctor   |   Kevin Bowling
Premium Research May 2025
... How do sales leaders navigate through rapid change and uncertainty? Gartner Sales Podcast host Betsy Gregory-Hosler sits down with Gartner experts who have led through disruption before and discuss their strategies and guidance for strong leadership in the face of uncertainty. Gartner Research ...

Analyst(s):   Betsy Gregory-Hosler
Webinar On-Demand
... Chief sales officers (CSOs) face a pivotal moment. The traditional skills that once defined their roles are no longer enough. Today, CSOs are required to lead not just the sales function but also the entire commercial organization and engage strategically with the C-suite. Plus, with 47% of HR leaders ...

Analyst(s):   Rachael Buchler   |   Andy Clement   |   Kevin Hooper
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