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Premium Research Jun 2025
... Sellers feel overwhelmed by technology and are reluctant to embrace change, condemning sales tech investments to mediocre productivity gains and performance. To fully realize technology’s potential, CSOs must establish trust by creating a culture that embraces technology as a collaborative partner and ...

Analyst(s):   Luke Tipping   |   Robert Blaisdell
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Premium Research Sep 2025
... Broadly defined target segments are an inefficient way to grow the revenue pipeline. Product marketing leaders must clearly understand business and sales objectives and work with their teams to develop target segmentation strategies that accelerate revenue growth in line with those objectives. Overview ...

Analyst(s):   Suzanne White
Research Jul 2025
... buyers shift to self-directed, digital journeys, commercial teams face new challenges in pipeline generation. This research helps CMOs partner with sales leaders to adopt integrated, multichannel programs that increase buyer engagement and accelerate pipeline growth. Overview Strategic Planning Assumption ...

Analyst(s):   Alan Lopez
Research Sep 2025
... Gartner client? CEOs are increasingly interested in speaking directly with customers, and CSOs face a difficult dilemma when CEOs want to ride along on sales calls. The CSO must get in front of the situation quickly to turn this potential negative into a strategic advantage. Overview Introduction Analysis ...

Analyst(s):   Anne McClelland   |   Brendan Condon
Research Oct 2025
... Access Insights Already a Gartner client? Excessive focus on the technical aspects of a solution during the sales process often leads to proof-of-concept failures for tech CEOs. This research outlines how to shift to a proof-of-value approach oriented toward business outcomes, leading to higher win rates ...

Analyst(s):   David Kung
Premium Research Sep 2025
... Organizations often face high Salesforce deployment costs and underutilization of the technology due to its complex licensing. This research provides strategies for application architects to optimize license costs while maintaining appropriate functionality and user capabilities. Overview Problem Stat ...

Analyst(s):   Simon Whight
Research Jun 2025
... Research Already a Gartner client? Sellers are often promoted to managers based primarily on their sales success, despite the low or inconsistent success rates of newly promoted managers. Instead, enablement leaders should focus on development plans that target five mindsets crucial for successful transitions ...

Analyst(s):   Alice Walmesley   |   Michael Katz   |   Bill Yetman
Research Feb 2026
... Access Insights Already a Gartner client? AI agents acting as machine customers are a critical pillar of autonomous businesses and expand the total addressable opportunity for providers. Product leaders need to understand the sellerbot/custobot behavior, design the product offering, influence the algo ...

Analyst(s):   Anushree Verma   |   Samantha Searle
Insight September 09 2024
... function enables better GTM operational alignment and integration to ensure customer centricity and seamless supplier support. It secures GTM teams’ visibility into the entire sales pipeline and equips them with insights and tools to address issues in real time. This allows the front-end sales team to ...
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