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Research Jan 2026
... inflection point. To compete, they must deliver valuable outcomes by adopting inventory agents, shopping agents and smart carts — while addressing talent gaps and governance risks. Retail CIOs can gain competitive advantage through robust data, ecosystem partnerships and ethical AI frameworks. Overview ...

Analyst(s):   Tom Nolan   |   Max Panther Hammond   |   Hanna Karki   |   Sandeep Unni   |   Jonathan Kutner   |   Robert Hetu   |   Kelsie Marian
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Research Jan 2026
... Access Insights Already a Gartner client? The talent acquisition technology market is experiencing rapid shifts, primarily driven by advancements in AI and the complexities of the global labor market. Recruiting leaders can use this resource to effectively understand this dynamic landscape and strategically ...

Analyst(s):   Rania Stewart
Research Jan 2026
... Access Insights Already a Gartner client? HR plays a unique role in bringing a talent-focused lens to AI transformations, yet it often lacks the digital skills to support business leaders effectively. CHROs should use this research to develop HR’s digital capabilities so HR can more effectively lead ...

Analyst(s):   Stephanie Clement
Research Dec 2025
... Already a Gartner client? Measuring the effectiveness of AI learning programs is critical for ensuring that the learning translates into business and talent outcomes. CIOs should partner with the CHRO and L&D leaders to identify what is working, eliminate ineffective content, and continuously improve the ...

Analyst(s):   Lee-Anne Vallée   |   Lily Mok
Research Jan 2026
... Insights Already a Gartner client? Employee surveys can help CHROs achieve their strategic goals by identifying retention risks, resource needs and talent mobility interests. This research suggests topics and themes leaders can add to any life cycle survey (e.g., engagement, exit) or use to guide pulse ...

Analyst(s):   Nicholas Solebello
Research Feb 2026
... Access Insights Already a Gartner client? The inherent value of the 9-box talent matrix is often diminished by fundamental misuse, turning a potentially strategic tool into a burdensome administrative exercise. With alternatives failing to yield better results, leaders should instead focus on addressing ...

Analyst(s):   Annika Jessen   |   Alistair Kidson
Research February 13 2026
... are becoming increasingly important to stakeholders. Companies with strong ESG programs can help them meet investor criteria, attract and retain top talent, and prepare for potential ESG regulations. Our latest ESG research will help you understand your first steps for developing an ESG program and explain ...
Article January 21 2026
... misplaced trust. Effective governance means tracking toolmate identity, access and performance. Exclude AI from labor budgets and workforce metrics. Monitor for sycophancy (AI agreeing just to please), and ensure humans retain agency. Regular training and audits are essential. Build AI toolmate personas ...
Announcement June 02 2026
... guide AI behavior, and deploying AI runtime guardrails that monitor for and block suspicious activity. Key actions for CISOs include: Implement input validation and sanitization to filter out potentially malicious prompts. Establish monitoring and alerting for abnormal AI behavior that may indicate successful ...
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