... Customer service and support leaders face challenges hiring the right talent for AI-driven transformation. This content identifies the top five roles needed and guides leaders in building teams that unlock AI’s full potential in customer service and support. Gartner Research ...
Analyst(s): Aprajita Chauhan
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... planning can no longer keep up with today’s rapid change. Executive leaders who integrate scenario planning can help their organizations better anticipate talent risks and build effective workforce plans for a range of plausible futures. Gartner Research ...
... digital solutions in government including: Siloed strategies and decision making, the most common challenge Risk-averse culture Digital skills and talent gap Digital funding Resourcing ...
... to business models. However, inadequate understanding, lack of proven scalable models, inability to think beyond today’s business paradigms, lack of talent, and internal and external pressure to do something lead to tepid proofs of concept. This special report offers models and frameworks along with research ...
... self-service assistants and new governance challenges around shadow AI. CIOs are at the center of this shift, tasked with rethinking architecture, talent, security, and operational models to lead in an AI-powered era. In these predictions, we offer our boldest and most impactful predictions on how CIOs ...
... client? A well-defined finance transformation strategy is essential for shaping strategic objectives and roadmaps that align data, delivery models, talent, technology and process enhancements. CFOs can use this research to identify service providers that offer strategic insights and help build future- ...
Analyst(s): Lavinia Ritchie Sasse | Geraldine Garaud | Marco D'Ascoli
... evolving employee expectations, many organizations are prioritizing the activation of their employee value proposition (EVP) to better attract and retain talent. According to Gartner, 65% of HR leaders acknowledge that they have increased their investments in EVP over the past year. However, only 33% of individual ...
... logistics How to develop Logistics Sustainability within your organisation? How can we successfully retain and acquire current and future logistics talent How to assess current logistics maturity and develop a strategic roadmap to increase maturity levels. Logistics and Fulfillment Operations Excellence ...
... develop technology strategy and technology roadmaps How to build a digital innovation and enablement function Emerging Technology Adoption| Leadership, Talent and Change| Strategy and Planning| Enterprise Growth Strategy Ph.D., Astronomy, University College, London M.Sc., Astrophysics, University College, ...