... Access Insights Already a Gartner client? CISOs are under immense pressure to adopt GenAI and AI agents to secure enterprise AI. They must do so without causing deskilling and burnout. This note calls for a human-centric approach to AI and offers three suggestions to ensure AI innovation in cybersecur ...
Analyst(s): Christine Lee
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... Where Daybreak differs from other AI cybersecurity initiatives — and where open questions remain •What cybersecurity leaders should evaluate, test and monitor as this approach evolves OpenAI’s Daybreak announcement represents an early but notable shift in how AI may be applied to cybersecurity defense. By ...
Analyst(s): Jeremy D'Hoinne | John Watts | Ash Ahuja
... evaluate agent performance across large volumes of interactions, enabling broader, more scalable quality assessments. As a core component of quality monitoring software (QMS), auto QA addresses many of the limitations of manual review. With service leaders expecting QMS solutions to deliver increased value ...
... Results from the 2025 Gartner Voice of the Candidate Survey (4Q) provide unique insights for recruiting leaders in five main areas: candidate competition and commitment, offer decision drivers, candidate experience benchmarks, EVP preferences, and remote work/return-to-office. Gartner Recommended Rea ...
... often due to complex licensing and aggressive vendor strategies. IT sourcing leaders must get in front of AI investments, negotiate contracts, and monitor usage to avoid budget overruns and maximize value. Overview Strategic Planning Assumptions Analysis A Look Back Gartner Recommended Reading Gartner ...
Analyst(s): Yoann Bianic | Zach Nagle | Stephen White | Mike Tucciarone
... platforms require more complete and accurate data about organizational systems than traditional IT assets and services do. This research details the monitoring, observability and technology component data required for success and how to improve data quality to meet business needs. Overview Strategic Planning ...
... as people of varying skill levels overdevelop and mismanage content. This research guides analytics specialists on implementing unified security, monitoring, and governance in Power BI to promote trust and reduce risk. Overview Analysis Guidance Gartner Recommended Reading Gartner Insights Abstract ...
... at-risk customers requires a data-driven, AI approach to move beyond reactive firefighting toward proactive and scalable processes. By using AI to monitor signals, spot risks early, and coordinate responses, teams can address issues proactively, reduce churn, and improve the overall CX. Overview Introduction ...
... Access Insights Already a Gartner client? A formal metrics framework is critical to monitoring and communicating both the progress and impact of data and analytics (D&A) governance. To do this, D&A leaders must establish metrics across three “altitudes:” business enablement, governance as a program, ...