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Premium Research Jul 2026
... 16 Technology Infrastructure Research Board members regarding their IT service management (ITSM) capabilities, focusing on operational resilience, model trade-offs, and planned investment priorities in IT operations and service management. Overview Summary of Results Survey Results Detail Gartner Recommended ...

Analyst(s):   Consult the Board Research Team
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Premium Research Aug 2026
... The AI era exposes the limits of frictionless operating models. Organizations must replace management theater with intentional friction, radical transparency, and evidence-based governance to secure resilience, trust, and adaptability in a world shaped by autonomous systems and finite resources. Overview ...

Analyst(s):   Marty Resnick   |   Lizzy Foo Kune   |   Daryl Plummer   |   Frank Buytendijk
Research Jul 2026
... patterns and performance requirements, such as latency and packet loss. Agentic AI for cost efficiency and more autonomous operations, and delivery models that guarantee dependability, security, and agility, will be basic requirements. Overview Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Gaspar Valdivia   |   Charanpal Bhogal
Premium Research Jul 2026
... Research Board members on the current state of their data products, namely the extent of adoption, maturity of their operational practices, the operating model design, and barriers to advancing data product maturity. Overview Summary of Results Survey Results Detail Gartner Insights Abstract ...

Analyst(s):   Consult the Board Research Team
Research Jul 2026
... for supply chain performance. The report enables retail CSCOs to benchmark their operations against the practice’s leaders, with a view of operating models, capabilities, and trends. Overview Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Chap Achen   |   Gerhard Grimm   |   Tessa Mahon
Premium Research Jul 2026
... Capture short-term margins through real-time cost optimization, and secure long-term competitive advantage by focusing on orchestration, localized small models, speed, and sovereignty. Insights at a Glance Strategic Planning Assumption Issue Impact Implications Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Patrick Stakenas   |   Andrew Newman
Premium Research Aug 2026
... Asset-intensive industries grapple with volatility and uncertainty, requiring higher asset efficiency and resilience. Conventional models of operations with fragmented IT/OT systems hinder optimization. CIOs can unlock autonomous operations by championing IT/OT optimization and multiagent systems. Insights ...

Analyst(s):   Lloyd Jones   |   Simon Cushing   |   Ricardo Chang
Premium Research Sep 2026
... Gartner First Takes Fresh insights on emerging trends CIOs should view Anthropic’s Model Hardware Standard (MHS) as a signal that enterprise AI vendors are shifting to physical operations, enabling agents to connect and safely run machinery through a universal interface, and potentially streamlining ...

Analyst(s):   Reuben Harwood   |   Jan-Martin Lowendahl   |   Michael Shanler
Premium Research Jul 2026
... Agentic AI is reshaping work and disrupting traditional workforce models. To enable a human-agent workplace, CHROs must partner across functions, redefine accountability, and embed cross-functional expertise. Gartner identified four innovative ways organizations are accelerating this transformation. ...

Analyst(s):   Katie Sutherland   |   Kabeh Vaziri   |   Kristin Sherwood   |   Josie Xing   |   Sneha Ayyar   |   Mark Whittle   |   Aviral Vyas
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