... Most organizations struggle to identify the correct first steps that will enable them to shift to a platform-based infrastructure delivery model effectively. Hydro-Québec realized that it needed to identify unique characteristics of infrastructure platforms and support employee transition. Gartner Recommended ...
Analyst(s): Infrastructure and Operations Research Team
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... departmental CRM silos undermine operational efficiency and CX delivery. This research provides CRM leaders guidance on how adopting a product-centric model can enhance strategy, operations and departmental synergy, and unify roadmaps to deliver improved customer experiences. Overview Introduction Analysis ...
... in turn fuels the creation of a large ecosystem of solutions and providers. This guide explains to CIOs how to build successful technology business models that enable competitive advantage in this ecosystem. Gartner Insights Abstract ...
... Simple segmentation is insufficient for differentiation, but implementing maturer models requires data capabilities that can feel out of reach for financial services leaders in banking. This research outlines how to overcome barriers in adopting advanced analytics for needs-based segmentation. Overview ...
... Access Insights Already a Gartner client? EA tools help envision, model and plan for the future of the enterprise, with features to continuously evolve business and operating models. Enterprise architecture and technology innovation leaders should select EA tools that support long-term transformation ...
Analyst(s): Gilbert van der Heiden | Andreas Frangou | Andrew Gianni | Akshay Jhawar
... provides an exclusive look at the best practices from the most mature organizations for building and improving AI strategy, portfolio and operating model. This insight will help you understand drivers of success in AI adoption, how to prioritize value opportunities in your business, and how to scale and ...
Analyst(s): Erick Brethenoux | Scott Mairs | Chuck DeVries
... Generative AI has the potential to transform business models. CIOs should join this webinar to hear a panel of Gartner experts share techniques used to ensure successful execution, including ways to take a human-centric approach to AI-related changes impacting your organization. Session Description ...
Analyst(s): Darren Topham | Alicia Mullery | Tsuneo Fujiwara
... analog’ ones. Agile and product management changes, moving IT investments and outcomes to the business and other changes underpinned a new I&T operating model. Case Study A Holistic Design Leads to Successful Pilots Gartner Insights Abstract ...