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Premium Research Aug 2026
... Insurance CMOs face intense pressure to demonstrate concrete business value as rapid operating model changes collide with changing purchase behaviors. Use this research to navigate the digital maturity gap and align AI capabilities with insurance agent-assisted customer journeys and the future of agentic ...

Analyst(s):   Alan Lopez   |   Ross Cosner
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Research Aug 2026
... Gartner client? Client conversations reveal that organizations value Moonshot AI’s Kimi K3, but overlook adoption challenges of its massive open-weight model. Leaders responsible for AI should use managed APIs for K3 unless control is critical, focusing its reasoning power on complex, long-horizon enterprise ...

Analyst(s):   Tong Zhang   |   Jaiguru Thevar   |   Chirag Dekate   |   Julian Sun   |   Rithvik Kumar
Premium Research Jul 2026
... As demand for AI agents rises, most organizations lack a clear model for managing agent usage. Today, responsibility for agent behavior is often pushed onto individual employees. CIOs must build consensus for agent management, define the responsibilities it entails, and decide where those responsibilities ...

Analyst(s):   Meghna Joshi   |   Beleah Kollue   |   Alicia Mullery   |   Meaghan Kelly
Premium Research Aug 2026
... application and AI leaders should evaluate Glean as a unifying context layer for an AI-centric, human-friendly knowledge ecosystem that’s fully agentic and model and tool agnostic. New capabilities distinguish Glean from its traditional competitors but also place it in direct competition with much larger players ...

Analyst(s):   Darin Stewart   |   Jed Cawthorne
Premium Research Sep 2026
... major gains. To drive progress with AI, CIOs should ensure the readiness of their underlying architecture, data resources, enterprisewide operating model and governance. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Contributors Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Rajan Saini   |   Ivar Berntz   |   Alexander Hoeppe   |   Marc Halpern   |   Christian Hestermann   |   Kentaro Shikanai
Research Jul 2026
... Access Insights Already a Gartner client? AI is reshaping work beyond task automation, requiring organizations to rethink jobs, workflows and operating models. This research provides a framework for AI work redesign, helping CIOs and executive peers align business outcomes, work orchestration and workforce ...

Analyst(s):   Lily Mok   |   Joe Ham   |   Helen Poitevin   |   Caroline Hewings
Research Sep 2026
... Insights Already a Gartner client? Unmanaged tail spend creates compliance, risk, and financial leakage. CPOs must deploy a continuous, hybrid governance model to optimize suppliers by balancing corporate oversight with streamlined stakeholder buying cycles, eliminating hidden third-party markups, and enforcing ...

Analyst(s):   Joe Stephens   |   Michelle O'Sullivan
Research Jul 2026
... a Gartner client? Insurers will increasingly adopt agentic insurance business strategies that tap into agentic IT while blending with human-centric models to innovate. To do this successfully while minimizing risks, insurance CIOs will need to take these five steps. Insights at a Glance Impact Actions ...

Analyst(s):   Kimberly Harris-Ferrante
Premium Research Oct 2026
... HR AI governance models built for individual AI use-case approval will not scale as AI becomes embedded, adaptive and autonomous across HR technology. To govern how AI will shape HR work and workforce decisions, CHROs need to build visibility, accountability and postdeployment oversight. Insights at ...

Analyst(s):   Mosella Henry
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