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Research Jun 2026
... accelerate existing legal workflows will yield only marginal gains. Unleashing the true potential of AI requires a redesign of the legal operating model, focusing lawyers on work requiring uniquely human intelligence. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking ...

Analyst(s):   Abbott Martin   |   Chris Audet
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Research Jun 2026
... Access Insights Already a Gartner client? The traditional board model is insufficient for today’s volatile risks. General counsel must support boards in becoming proactive engines of strategic guidance and resilience through continuous information access, scenario-based discussions and AI-enabled operations ...

Analyst(s):   Chris Audet   |   Abbott Martin
Research Jun 2026
... actionability of Customer Effort Score measurements. Customer service and support leaders must reduce their dependency on survey-based CES with a predictive model that leverages indirect and inferred VoC to measure effort across customer journeys. Insights at a Glance Impact Actions Cautions How to Execute Success ...

Analyst(s):   Christopher Sladdin
Research May 2026
... Access Insights Already a Gartner client? Organizations are transitioning from high-effort to low-effort service models, but the last frontier is still ahead: zero-effort experiences. This research shows customer service leaders how to design zero-effort experiences by leveraging customer journey mapping ...

Analyst(s):   Francesco Vicchi   |   John Quaglietta   |   Michael Chiu
Premium Research Apr 2026
... overall data governance but often end up with “shelfware.” D&A leaders can boost data governance value by focusing on business outcomes, federated models, and automated controls in data pipelines. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Guido De Simoni
Research Jun 2026
... infrastructures. Cybersecurity leaders must understand the key features, use cases, the role of microsegmentation in their environment and which deployment model is the right fit. Insights at a Glance Market Outlook Current Market Landscape Market Definition Example Vendors Gartner Recommended Reading Gartner ...

Analyst(s):   Adam Hils
Research Jun 2026
... transforming the market by enabling faster delivery and leaner teams, thus forcing providers to shift from traditional labor-based to outcome-based pricing models. Opportunity Overview Notable Changes Methodologies and Definitions Notes Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Danny Ryan   |   Robert Brown   |   Gunjan Gupta   |   Chrissy Healey   |   Ed Anderson   |   Ted Chamberlin   |   Gaspar Valdivia   |   Fabio Di Capua   |   Mohit Khemka   |   Brendan Williams   |   Tom Coshow   |   Scott Frederick   |   Cathy Tornbohm   |   David Ackerman   |   Hardeep Singh   |   Grigory Betskov   |   Ben Fieselmann   |   Neha Sethi   |   Matthew Brown   |   Rene Buest   |   Katie Gove
Premium Research Apr 2026
... the line between IT and HR, creating new capabilities at the tech-talent intersection that neither function can own alone. CIOs must establish a new model of shared ownership with the CHRO to embed AI agents, design the human-machine workplace and accelerate AI value. Insights at a Glance Strategic Planning ...

Analyst(s):   Lily Mok   |   Kristin Sherwood   |   Tanya Arora   |   Josie Xing   |   Katie Sutherland   |   Aviral Vyas   |   Sneha Ayyar   |   Mark Whittle   |   Kabeh Vaziri
Research Jun 2026
... Access Insights Already a Gartner client? Agentic application security testing (AST) uses AI harness and model reasoning to identify complex logic vulnerabilities that traditional testing tools miss. Agentic AST (sometimes referred to as “AI SAST”) helps cybersecurity leaders identify application exposures ...

Analyst(s):   Dionisio Zumerle
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