... Access Insights Already a Gartner client? CIOs in enterprises that invest in AI low-code platforms must rethink the technology operating model and talent strategy. Success depends on deliberately shaping roles, skills and decision rights across IT and the business to scale citizen development while protecting ...
Analyst(s): Mukul Saha | Sarah Watt | Neal Solanki
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... value scales when each additional use case is easier to launch, govern and fund than the last. Heads of I&O must standardize production AI paths for model access, context, observability, cost management and AI agent controls before local patterns harden. Insights at a Glance Strategic Planning Assumption ...
... commit capital and engineering bandwidth to build, buy or invest decisions without establishing operational proof. CIOs must adopt the venture client model to resequence this approach by introducing a capacity-aware assessment phase that reliably converts pilots into production impact. Insights at a Glance ...
... accelerating the time to exploit, and threatening to overwhelm IT and digital workplace teams. Heads of I&O must implement an adaptive application governance model, reserving human oversight for only the most critical and complex applications. Insights at a Glance Impact Actions Cautions How to Execute Success ...
Analyst(s): Robin Milton-Schonemann | Todd Larivee | Sunil Kumar
... deploy GenAI without the workflow strategy needed to drive breakthroughs in seller productivity. CSOs can use these insights to ensure the operating model supports the strategy, define the right seller skill set, and direct enablement to embed GenAI into high-value workflows. Insights at a Glance Strategic ...
... increasing parity across providers, differentiation in tech services is collapsing into commoditization. Providers that rely on legacy offerings and pricing models will compete on cost alone — while leaders reinvent how they define, deliver and capture value. Why This Matters Blind Spots What's Around the Corner ...
Analyst(s): Chrissy Healey | Matthew Goldman | Scott Frederick
... knowledge and leave human teams unable to intervene, making AI a source of systemic fragility. Tech services leaders who redesign continuity and workforce models will build resilience and client trust; those who do not will face unacceptable risk. Insights at a Glance Issue Impact More Detail Gartner Recommended ...
... management leaders need a structured way to convert AI market signals into sourcing, contracting and risk actions. This note provides the fusion-team model, playbooks, workflows and KPIs required to operationalize continuous intelligence and strengthen commercial control. Insights at a Glance Strategic ...
Analyst(s): Bill Ryan | Dawn Singer | Melanie Alexander | Luis Pinto
... By 2030, finance will use natural language tools and design agentic workflows for automation, building technology features and models of the enterprise. This session covers four tech themes for frontier teams: a workforce of AI agents that manages tasks, codifies knowledge and monitors other agents; ...