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Research May 2026
... path to enhanced collaboration, automated tasks, and streamlined work orchestration. This analysis will focus on key components, including Slackbot’s Model Context Protocol client, its integration with Salesforce’s Agentforce, and the use of Skills as a natural language interface for agent instructions. ...

Analyst(s):   Jason Wong   |   Simon Whight   |   Adam Preset   |   Joe Mariano   |   Mike Gotta
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Research May 2026
... Access Insights Already a Gartner client? Within two years, domain-specific language models, agentic AI and multimodal capabilities will enable the scaling of generative AI solutions. Product leaders should develop and integrate these emerging technology capabilities to advance differentiation, deliver ...

Analyst(s):   Ethan Cai   |   Vibha Chitkara
Research Jul 2026
... Access Insights Already a Gartner client? A one-size-fits-all AI agent governance model fails at scale. CIOs must secure execution using an agent harness that matches the specific risks of each AI use case. Learn how to calibrate the harness based on how deeply AI agents operate in enterprise systems ...

Analyst(s):   Jan-Martin Lowendahl   |   Vishnu Kumar   |   Milind Govekar
Research May 2026
... startups promising to fix every administrative headache. The problem is vetting them. This framework gives CIOs the exact questions they need to ask about model training, data handling, and security architecture to protect patient data and avoid risky vendor lock in. Insights at a Glance Impact Actions How to ...

Analyst(s):   Robert Potts   |   Austynn Eubank   |   Roger Benn
Premium Research May 2026
... start designing for multiple types of future customers today, balancing AI scale with human connection, embedding trust by design, and adapting service models to radically different regional customer cohorts. Insights at a Glance Strategic Planning Assumptions Meet Your Future Customers What This Means for ...

Analyst(s):   Michael Chiu   |   Don Scheibenreif   |   Christopher Sladdin   |   Francesco Vicchi
Research Jul 2026
... transformation and deliver measurable business impact with limited resources. But what should they stop, automate, or double down on? This spend allocation model provides cut-protect-invest guidance on key communications budget areas. Insights at a Glance Strategic Planning Assumption The Current State of Communications ...

Analyst(s):   Iliyana Hadjistoyanova
Research Jun 2026
... Already a Gartner client? Third-party support can accelerate the success of data and AI literacy training programs, offering expertise via new delivery models and platforms. Data and analytics leaders can use these criteria to identify and select the data and AI literacy educational content and services that ...

Analyst(s):   Georgia O'Callaghan   |   Pieter den Hamer   |   Alan D. Duncan
Research Jul 2026
... use drives cost volatility. This research extends beyond pricing optimization and traditional FinOps to define a control architecture and operating model in three steps. Heads of IT procurement should adopt these steps to govern AI consumption, improve cost predictability, and scale AI responsibly. Insights ...

Analyst(s):   Rajib Gupta   |   Sundar Viswanathan
Premium Research Jun 2026
... AI forecasts can appear reliable while design choices embedded in the model introduce hidden risk. CFOs should shift oversight upstream to understand how forecasts will behave when conditions change, rather than relying on accuracy and variance review alone. Insights at a Glance Strategic Planning Assumption ...

Analyst(s):   Matthew Mowrey
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