... Customer service and support operating models have not significantly changed over the past decade, making them ill-equipped to successfully integrate and use AI at scale. Customer service and support leaders must restructure their organizations and define a new operating model for the age of AI. Overview Introduction ...
Analyst(s): John Quaglietta | Jennifer MacIntosh | Daniel O'Sullivan
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... can reduce the time, risk and cost of training AI models. However, enterprise adoption remains slow due to gaps in readiness and reliability. Product leaders must address these barriers to scale adoption across vision AI, simulation, behavior modeling and decision intelligence use cases. Overview Strategic ...
Analyst(s): Tuong Nguyen | Nick Ingelbrecht | Kiumarse Zamanian | Ben Lee | Vibha Chitkara
... Product security architecture helps digital product leaders build security defenses that address pressing business challenges and threats while supporting customer agile IT. This document explains how security architecture can help them plan and design product security consistently and coherently. Overview ...
... enterprises, healthcare and life science CIOs must refine their approach to cyber risk and identify and adapt to the trends across this pernicious threat landscape. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Cybersecurity Research Team | Healthcare and Life Sciences Research Team
... be shifting given the impacts of tariffs on the economy. CSCOs must also review enterprise strategies in light of those shifts and the competitive threats they present. Overview Introduction Analysis Contributors Gartner Recommended Reading Gartner Research ...
Analyst(s): Suzie Petrusic | Sean Kumar | Thomas O'Connor
... Organizations are increasingly aware of the evolving data corruption threats, such as ransomware, and need predictable and efficient backup and recovery solutions to reduce risks. This note guides I&O leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. ...
... The privileged access threat landscape is growing with a higher risk of cyberattacks and business consequences. This research helps identity architects design privileged access capabilities to enable zero trust access and avoid privilege exploitation scenarios. Overview Problem Statement The Gartner ...
... SIEM is a common SOC tool to enable threat detection and incident response (TDIR) in your security operations function. This comparison of six fully featured SIEM products will help security and risk management technical professionals select the most suitable solution. Overview Solution Comparison Solution ...
... operations to protect their company from breaches and resolve incidents. This initiative covers best practices and emerging approaches for reducing threat exposure, detecting attacks and minimizing disruptions caused by inevitable incidents. Scope Analysis Topics Suggested First Steps Essential Reading ...