... Access Research Already a Gartner client? Service and support organizations are shifting from reactive, efficiency-focused models to value-driven entities enhancing customer success, retention and growth. Customer service and support leaders can use adaptive program management to align technology with ...
Analyst(s): Jonathan Schmidt
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... will be boosted by generative AI enhancements that have the potential to reduce operational spending costs. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner Recommended Reading Gartner Research ...
... ever-broadening range of industries and initiatives. Data and analytics leaders should use these predictions to enhance their vision, strategy, operating model and delivery roadmap planning. Analysis Research Highlights Gartner Recommended Reading Note 1: Definition of CDAO Role Gartner Research ...
... misunderstood and poorly executed when done as another technology initiative. CIOs must recognize their role in defining the D&A governance operating model and setting it up as an embedded business capability. Overview Strategic Planning Assumptions Introduction Analysis Contributors Gartner Recommended ...
Analyst(s): Marlena Brown | Anurag Raj | Sudarshana Bhattacharya
... The Cybersecurity Maturity Model Certification program reflects a long-term shift in how the U.S. Department of Defense ensures sensitive information protection. The DOD established CMMC to verify defense contractors are compliant with cybersecurity standards. This research provides product leaders with ...
Analyst(s): Michael Brown | Katell Thielemann | Michael McFerron
... enable enterprise AI success, rather than relying on outdated, centrally planned governance initiatives. Leaders should iteratively implement a tiered model that balances standardization with customization. Overview Introduction Analysis Gartner Recommended Reading Note 1: Data Domains Gartner Research ...
... Supply chain operating models are under pressure from geopolitical complexity, rapid digital advancement and evolving business strategies. This research provides CSCOs with insight into how leading supply chains are adapting the design of their organizations in response to these challenges. Data Snapshot ...
Analyst(s): Lorraine Gavin | Beth Moller | Alan O'Keeffe | Matthew Matsko
... Already a Gartner client? Heads of infrastructure and IT operations often make short-term cuts that don’t yield lasting savings. Use Gartner’s TCO model and three strategies for verifiable, long-term cost reduction in end-user services, which are 15% to 20% of I&O’s budget. Overview Strategic Planning ...
Analyst(s): Robin Milton-Schonemann | Sunil Kumar | Stuart Downes
... Healthcare providers are adopting domain-specific large language models in favor of general-purpose LLMs due to the need for increased precision, cost-efficiency and regulatory compliance. Healthcare provider CIOs can use this research to understand the benefits and risks of domain-specific LLMs. Overview ...