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Premium Research Oct 2025
... Healthcare providers are adopting domain-specific large language models in favor of general-purpose LLMs due to the need for increased precision, cost-efficiency and regulatory compliance. Healthcare provider CIOs can use this research to understand the benefits and risks of domain-specific LLMs. Overview ...

Analyst(s):   Amanda Dall'Occhio
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Premium Research Apr 2025
... Model Context Protocol is rapidly emerging as an integration standard that helps AI access data sources and tools for AI agents. Product managers can support it by describing MCP’s value propositions and use cases and using messaging geared toward personas — including AI agents. Overview Strategic Planning ...

Analyst(s):   Nicholas Carter   |   John Santoro
Research Jun 2025
... underestimate the impact of business geographic expansion (aka going overseas) without proper awareness of pivotal gaps in IT planning, IT operating model, IT governance, change management and CIO leadership. CIOs in China can use this research as a guidance to prepare. Overview Introduction Analysis ...

Analyst(s):   Bin Li   |   Leo Li   |   Deacon D.K Wan   |   Owen Chen
Research Jun 2025
... constantly expanding. AI leaders need to coordinate the various elements of the AI stack — embedded techniques, development platforms and hybrid AI models — while maintaining robust AI governance. Scope Analysis Topics Suggested First Steps Essential Reading Gartner Research ...

Analyst(s):   Haritha Khandabattu   |   Erick Brethenoux
Research Jun 2025
... Access Research Already a Gartner client? Service and support organizations are shifting from reactive, efficiency-focused models to value-driven entities enhancing customer success, retention and growth. Customer service and support leaders can use adaptive program management to align technology with ...

Analyst(s):   Jonathan Schmidt
Research Jun 2025
... Access Research Already a Gartner client? As IT continues to evolve into a key business value driver, the traditional buy-versus-build model falls short in achieving ideal application strategy outcomes. Applications leaders must benchmark their strategy against those of their peers to optimize resources ...

Analyst(s):   Swasti Arya   |   Justin Tung   |   Brett Sparks
Research Jun 2025
... will be boosted by generative AI enhancements that have the potential to reduce operational spending costs. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner Recommended Reading Gartner Research ...

Analyst(s):   Megan Fernandez   |   Drew Kraus
Research Aug 2025
... fragmented I2C processes, leading to high process costs and poor cash flow and customer experiences. Finance transformation leaders can use the I2C Maturity Model to assess their current maturity and build a roadmap for more automated and collaborative I2C processing. Overview Introduction Analysis Gartner Recommended ...

Analyst(s):   Tamara Shipley
Premium Research Jul 2025
... AI-driven automation is rapidly reshaping software development, threatening organizations that cling to traditional, human-led models. Product leaders must incorporate AI into their products while relentlessly evolving, advancing and redefining its role to obtain and sustain a competitive advantage. ...

Analyst(s):   Mark Driver   |   Arun Batchu   |   Manjunath Bhat
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