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Research Oct 2021
... leaders innovate to compete not only on great customer experience but increasingly for great employee experience. Apply our CX CORE and total experience models to drive application innovations for exponentially superior shared experiences. Gartner Insights Abstract ...

Analyst(s):   Jason Wong   |   Michelle Duerst
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Research Jun 2020
... This case study demonstrates how IT leaders at TD Bank transitioned the IT funding model from projects to products incrementally by making the case to stakeholders, running a pilot and changing the metrics used to monitor IT initiatives. Gartner Insights Abstract ...

Analyst(s):   CIO Research Team
Research Dec 2021
... Companies that place technology at the heart of their business model need open-ended high-quality relationships. CIOs can learn from Johnson Controls and Accenture’s experience creating sustainability-related outcomes. Case Overview More Detail About This Research Gartner Insights Abstract ...

Analyst(s):   Mark McDonald   |   Irving Tyler
Premium Research Apr 2024
... engineering leaders often grapple with the challenge of pricing and commercializing APIs effectively. This document provides strategies to align pricing models with customer consumption patterns and implement supportive API commercial capabilities. Overview Introduction Analysis Gartner Recommended Reading ...

Analyst(s):   John Santoro   |   Nicholas Carter
Premium Research Feb 2024
... adaptable. Recruiting leaders can embed resilience into their strategies by reviewing talent needs when strategies shift, exploring alternative employment models and aligning branding efforts with candidate priorities. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Sarah Dowless
Premium Research Sep 2024
... Moss Construction uses generative AI (GenAI) and large language models (LLMs) to perform valuable business tasks rapidly, more efficiently, and at an enterprisewide scale that was previously inconceivable. Case Overview More Detail About This Research Gartner Recommended Reading Gartner Research ...

Analyst(s):   Research Board Research Team
Premium Research Jan 2020
... Application leaders responsible for legal and compliance technologies must support digital transformation efforts. New business models and partnerships, regulatory volatility and faster change demand aggressive, but judicious, use of technologies like AI, analytics and robotic process automation. Gartner ...

Analyst(s):   Jim Murphy
Research Jun 2020
... A maturity model enables asset-intensive companies (such as manufacturers or transportation) to transform from disconnected IT and operational technology management to integrated digital businesses. CIOs should use this framework to drive IT/OT alignment and eventual integration. Gartner Insights Abstract ...

Analyst(s):   Kristian Steenstrup
Premium Research Mar 2022
... The proliferation of electric vehicles demands changes to the automaker retail model. This guide provides automotive CIOs with advice and best practices on how to turn online sales into a solution for cost optimization and sales growth. Gartner Insights Abstract ...

Analyst(s):   Pedro Pacheco
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