... Customer service and support leaders can use this tool to evaluate the performance of the customer service and support function across key functional activities by assessing current maturity, identifying priority areas and receiving peer-based performance standards and recommendations to achieve higher ...
Analyst(s): Customer Service and Support Research Team
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... this tool to evaluate the performance of the D&A function across key functional activities by assessing current maturity, identifying priority areas and receiving peer-based performance standards and recommendations to achieve higher maturity. Overview Directions for Use What You Get About the Tool Contributors ...
Analyst(s): Preksha Agarwal | Nate Novosel | Sarah Turkaly | Kurt Schlegel
... Cybersecurity staff are relying on AI tools to boost productivity. However, junior staff’s overreliance on these tools inhibits skills growth and limits the development of expert judgment. CISOs must secure the talent pipeline by upskilling junior staff, redesigning roles, and protecting time for innovation ...
Analyst(s): Fadeen Davis | Rahul Balakrishnan | Leigh McMullen
... Download the PowerPoint collection of R&D technology roadmap visuals for guidance, sample visuals and editable templates to build compelling tech roadmaps. R&D leaders should use this deck to succinctly communicate the technology strategy and development milestones to stakeholders. When to Use Gartner ...
Analyst(s): Research and Development Research Team
... The CHRO and CIO roles are increasingly interdependent as organizations democratize digital delivery and navigate competition for digital skills. This resource equips CHROs to confidently partner with their CIO — offering data and conversation templates to guide partnership on shared priorities. When ...
... I&O technical professionals are increasingly adopting public cloud services and facing cost optimization goals. Cloud cost calculators are available, but understanding the cost of migrating from the current footprint to the public cloud is challenging. This document can help jump-start modeling. Over ...
... To be successful, ABM requires active support and participation from all market-facing and supporting functions, including marketing, sales, customer success and executive leadership. Use this RACI matrix to ensure stakeholder participation and set expectations for your ABM program. When to Use Direct ...
... Access Research Already a Gartner client? Boards are increasingly focused on ensuring cybersecurity investments are helping maintain regulatory compliance and improving cybersecurity risk management outcomes. Cybersecurity leaders must effectively communicate how their cybersecurity programs are deliv ...
Analyst(s): Lisa Neubauer | Richard Addiscott | Tisha Bhambry | Michael Kranawetter
... Generative AI significantly alters the risk landscape. This research guides IT leaders to understand the top GenAI risks and provides risk mitigation tactics, including which enterprise partners to involve. Gartner Research ...
Analyst(s): Alexander Linden | Devanshu Mehrotra | Lauren Kornutick