... Many ServiceNow customers are at a crossroads; use ServiceNow as an IT tooling vendor or leverage it as a strategic business transformation platform aligned to enterprise goals. This research helps enterprise applications leaders develop a strategy to guide expansion and strategic investment in ServiceNow ...
Analyst(s): Jan Cook | Alastair Woolcock
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... SAP’s updated patch actively blocks ODP-RFC data extractions to third-party tools starting June 2026. Data and analytics leaders must urgently audit integrations and transition to compliant RFC alternatives to prevent immediate data pipeline failures and avoid possible unbudgeted data egress fees. Insights ...
... ERP implementations remain complex and costly, deterring many legacy users from updating their ERP. Advancements in AI tools are accelerating these processes. Innovative firms are using these technologies to provide agile, affordable solutions, raising the question: Will AI be your next SI? Insights ...
Analyst(s): Rishi Sood | Fabio Di Capua | Allan Wilkins | Greg Leiter
... Product marketers often waste resources on sales content and tools that don’t drive high-value deals. Product marketing leaders should empower their teams to use revenue enablement AI insights to focus investments on strategies and assets that contribute to winning top-tier opportunities. Insights at ...
... areas and receiving peer-based performance standards and recommendations to achieve higher maturity. Overview Directions for Use What You Get About the Tool Gartner Recommended Reading Gartner Insights Abstract ...
... production requires replacing ad hoc memory implementations with governed memory capabilities. Software engineering leaders should adopt agent memory tools for reliable continuity across long-running and multiagent workflows. Overview Strategic Planning Assumption Introduction Description Benefits and Uses ...
... susceptibility. AI enables social engineering more than any other cybersecurity attack vector. This explainer shows how to approach phishing defense through tooling and process so your organization stops treating employees as a critical line of defense. Insights at a Glance Threat Overview Threat Trends Threat ...
Analyst(s): Max Taggett | Alex Michaels | William Candrick
... Cybersecurity leaders seek to streamline their tool stack to maximize security effectiveness and operational efficiency, and to optimize costs. Use these insights to quantify licensing costs when consolidating workspace security with Microsoft Defender Suite (formerly E5 Security Add-On) versus adopting ...
... language models are susceptible to intent hijacking. Attackers can manipulate agent behavior through, for example, prompt injections or compromised tools. To prevent agentic hijacks, cybersecurity leaders must categorize agent risks, enforce strong controls and adapt monitoring. Insights at a Glance ...