... Insights Already a Gartner client? This case study explores how, after deflecting 88% of tickets with an AI chatbot, Twilio used AI training and coaching tools to upskill technical support engineers. Service and support leaders can use insights from Twilio’s approach to guide their workforce transformation ...
Analyst(s): Eric Keller | Kathy Ross
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... Enterprise networks are dynamic and complex, with cross-domain visibility gaps that legacy tools cannot address via rules and thresholds alone. Infrastructure architects can use these foundational insights and recommendations to begin adopting AI in Day 2 network operations. Overview Strategic Planning ...
... Access Insights Already a Gartner client? Heads of I&O should evaluate and selectively integrate AI security tools and protect against AI risks across the DevSecOps life cycle, balancing delivery speed and operational complexity. Use these insights to embed security at every phase, streamline compliance ...
Analyst(s): Owen Marino | Manjunath Bhat | Hassan Ennaciri | Chris Saunderson | Daniel Betts
... Access Insights Already a Gartner client? As AI meeting tools surge in use, organizations are challenged by inconsistent recording practices and mounting privacy risks. Best practices like clear meeting taxonomies and smart, selective transcription empower teams to innovate confidently while keeping ...
Analyst(s): Christopher Trueman | Adam Preset | Lacy Lei
... reinvent their functions through pragmatic and structured roadmaps that prioritize investments, resolve trade-offs across scope, metrics, talent and tooling, and keep EA aligned to enterprise strategy and ambition. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended ...
... Software engineering leaders should use this note to decide when to build custom MCP Apps for internal workflows versus when to use vendor MCP Apps, tool calls, or existing apps. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... Microsoft. However, clients must approach these announcements with cautious vigilance, as full integration and cohesive orchestration of these acquired tools for AI governance remain largely unproven. Insights at a Glance Strategic Planning Assumption Issue Impact Implications Gartner Recommended Reading ...
... accelerated servers, is most often the result of hyperscaler and large service provider investments. In the meantime, increased use of AI for customer-facing tools and personalization is driving IT spending among the retail and banking sectors. Insights at a Glance Market Opportunity Key Trends Methodologies & ...
Analyst(s): Hanna Karki | Debbie Buckland | Simon Cushing | Rishi Sood | Jonathan Davenport | Marlena Brown | Jeff Casey | Pankaj Verma | Scot Kim | Nicole Foust | Gregor Petri | James Ingham | Jonathan Rivera | Peter Kjeldsen | Inna Agamirzian | Shivani Palepu | Sruthi Nair
... Heads of EA must prepare for sudden operational disruptions to unhedged agentic AI systems as U.S. lawmakers propose an AI “kill switch” to shut down tools they believe threaten the public. Enforce a “don’t-trust-the-vendor” architecture to ensure that business processes do not collapse if a vendor is forced ...
Analyst(s): Philip Allega | Andrei Razvan Sachelarescu